Contact The Roku App (Official) Customer Service

Why should I report an Issue with The Roku App (Official)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Roku Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Some features require a compatible Roku device and may require logging into your Roku account. • Voice search is available in English in the US, UK, and Canada.

2. You must connect your phone or tablet to the same wireless network as your Roku device to use certain features of the mobile app.

3. It’s also available in Spanish in Mexico and the US. • The Roku Channel can be viewed in the mobile app in the US only. • Some channels require payment, can change, and vary by country.

1. It started working again rand stayed working for a few weeks but But is no longer able to detectGreat, especially when I misplaced the remote! Makes searching go so much faster than using the remote arrows on the alphabet on the TV screen for inputting letters then when doing a few searches.

2. It has issues with random characters being entered when pasting copied text or selecting autotext (e.g. when the Android keyboard offers to complete your email address) and it sometimes begins repeating characters unexpectedly.

3. We have our 2 roku tvs in the same room, so now we struggle to use the actual remote without changing both tvs.As the last reviewer stated, everything was working fine until recently.

4. In the last few weeks or months randomly it will not be able to find devices that have always been native to it.

5. I will start a show then go back to app after it has been in the background and the app will try to connect to the device and it just never connects and I can't do anything while does I have to force close the app and reopen and reselect the device.

6. I have only been able to use the remote on this app ONCE after having this app on my phone for weeks.

7. Unless this is fixed, I would never recommend this appThe app's remote no longer works well with text entry from Android keyboards.

8. I would very much recommend.Like others I have had issues even being able to use the remote.

9. It used to work great! We'd be able to select which TV we wanted and use the remote perfectly fine.

10. Try it-I get to enjoy seeing my photos and art work much more then before.I primarily use the app as a secondary Roku remote.

11. It doesn't want to connect to my TV when I have no issues just using the Smart View on my phone.

1. Fix The Roku App (Official) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Roku App (Official): Restarting the app will resolve most errors.
2. Update the The Roku App (Official) App. Here is how:
   1. On Android goto PlayStore » Search for "The Roku App (Official)" » Open The Roku App (Official) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Roku App (Official) » click "UPDATE".
3. Clear The Roku App (Official) app cache: Clearing cached data will force your app to retrieve the latest data directly from The Roku App (Official) servers.
   1. On Android, goto Settings » Apps » Select "The Roku App (Official)" » click Storage » click "Clear Cache".
4. Check The Roku App (Official) app permissions. If any of these permissions required to use your device's features are disenabled, The Roku App (Official) might not work.
5. Uninstall and reinstall The Roku App (Official). If nothing else has worked, completely uninstall The Roku App (Official) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Roku App (Official) not working

2. Fix The Roku App (Official) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Roku App (Official) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Roku App (Official) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Roku App (Official) may not be able to connect to the Internet when running in the background.