Published by Boston Scientific, Inc.

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What users are saying

1. Adding device driven reports would allow the user to better know and confirm what they experience on a day to day basis.in addition to being a replacement manual for your latitude, this also provides the following information: latitude status, icd battery status, and last and next data upload dates.

2. Wheres the generic view of the device data thats being sent to Boston Scientific? Pretty lame at this stage, but hopefully will improve to provide patients some insights on what's going on with their pacemaker and the equipment supporting it.Found out the app only reports scheduled communications.

3. aside from the dates, everything the app tells you the latitude tells you itself with it's colored lights.The app doesn't show your pulse rate, or any Short term history.

4. It's our device and our body, why not tell us more? Just facts, not diagnoses.Doesn't do much, battery charge, next transmission & where to find a Dr when traveling.

5. Doesn't even update the scheduled data transfer date, it's July 2023 and my app says last transfer to clinic was July 30, 2020.So much potential.

6. Yet when I was away from the latitude device for 3 weeks, the app didn't send any notifications.This app is essentially a replacement for the handbook that came with the MyLatitude device.

7. However, tech support was very helpful.It never fails that at least 3 times a month the app sends me a msg that the latitude device isn't able to communicate with my ICD.

8. Things we could know... Actual battery life remaining, last successful transmission, if a shock has been administered, etc.

9. Why not? I may as well uninstall the app after set up.Doesn't show history or provide notification of alerts.

10. I recommend Boston users consider it.The app does nothing more than provide information on how to set up the communicator.

11. There are no discernible indicators of your actual device (communicator or PM) status via this app.

Steps to Troubleshoot & Fix MyLATITUDE Issues

1. Fix MyLATITUDE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MyLATITUDE: Restarting the app will resolve most errors.
  2. Update the MyLATITUDE App. Here is how:
    1. On Android goto PlayStore » Search for "MyLATITUDE" » Open MyLATITUDE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyLATITUDE » click "UPDATE".
  3. Clear MyLATITUDE app cache: Clearing cached data will force your app to retrieve the latest data directly from MyLATITUDE servers.
    1. On Android, goto Settings » Apps » Select "MyLATITUDE" » click Storage » click "Clear Cache".
  4. Check MyLATITUDE app permissions. If any of these permissions required to use your device's features are disenabled, MyLATITUDE might not work.
  5. Uninstall and reinstall MyLATITUDE. If nothing else has worked, completely uninstall MyLATITUDE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyLATITUDE not working


2. Fix MyLATITUDE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MyLATITUDE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyLATITUDE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyLATITUDE may not be able to connect to the Internet when running in the background.

Reported Issues

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