Contact MyLATITUDE Customer Service

Why should I report an Issue with MyLATITUDE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Boston Scientific, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator.

2. The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.

3. Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device.

4. The Communicator is not for use with any pulse generator other than a Boston Scientific device.

5. The app also provides information about the status of your Communicator if you are a Boston Scientific patient.

6. LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data.

7. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

8. This app is intended primarily for Boston Scientific patients who utilize the LATITUDE™ NXT Communicator.

9. You should be at least 36 inches (3 ft. ) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.

10. MyLATITUDE™ can guide you through the setup of your LATITUDE™ NXT Communicator, as well as help you understand the status lights.

11. Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor.

1. Adding device driven reports would allow the user to better know and confirm what they experience on a day to day basis.in addition to being a replacement manual for your latitude, this also provides the following information: latitude status, icd battery status, and last and next data upload dates.

2. Wheres the generic view of the device data thats being sent to Boston Scientific? Pretty lame at this stage, but hopefully will improve to provide patients some insights on what's going on with their pacemaker and the equipment supporting it.Found out the app only reports scheduled communications.

3. aside from the dates, everything the app tells you the latitude tells you itself with it's colored lights.The app doesn't show your pulse rate, or any Short term history.

4. It's our device and our body, why not tell us more? Just facts, not diagnoses.Doesn't do much, battery charge, next transmission & where to find a Dr when traveling.

5. Doesn't even update the scheduled data transfer date, it's July 2023 and my app says last transfer to clinic was July 30, 2020.So much potential.

6. Yet when I was away from the latitude device for 3 weeks, the app didn't send any notifications.This app is essentially a replacement for the handbook that came with the MyLatitude device.

7. However, tech support was very helpful.It never fails that at least 3 times a month the app sends me a msg that the latitude device isn't able to communicate with my ICD.

8. Things we could know... Actual battery life remaining, last successful transmission, if a shock has been administered, etc.

9. Why not? I may as well uninstall the app after set up.Doesn't show history or provide notification of alerts.

10. I recommend Boston users consider it.The app does nothing more than provide information on how to set up the communicator.

11. There are no discernible indicators of your actual device (communicator or PM) status via this app.

1. Fix MyLATITUDE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyLATITUDE: Restarting the app will resolve most errors.
2. Update the MyLATITUDE App. Here is how:
   1. On Android goto PlayStore » Search for "MyLATITUDE" » Open MyLATITUDE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyLATITUDE » click "UPDATE".
3. Clear MyLATITUDE app cache: Clearing cached data will force your app to retrieve the latest data directly from MyLATITUDE servers.
   1. On Android, goto Settings » Apps » Select "MyLATITUDE" » click Storage » click "Clear Cache".
4. Check MyLATITUDE app permissions. If any of these permissions required to use your device's features are disenabled, MyLATITUDE might not work.
5. Uninstall and reinstall MyLATITUDE. If nothing else has worked, completely uninstall MyLATITUDE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyLATITUDE not working

2. Fix MyLATITUDE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyLATITUDE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyLATITUDE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyLATITUDE may not be able to connect to the Internet when running in the background.