Contact Napster Music Customer Service

Why should I report an Issue with Napster Music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rhapsody International, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have spent year compiling some of my playlists and now over half of my music has just disappeared as well.THE WORST! Songs in my playlists say "playback failed" and when I look the songs up their either gone completely or its a newer version of the album.

2. Not good.This app used to work great, and I've enjoyed it so much, but in the last week, it has quit letting me search for artists, view their music, and then add them to my playlists.

3. Recently, playlists have gone missing, content is no longer available for streaming, and the overall quality is a shadow of what it use to be.

4. I have sone many playlists and large library at this point that it would be too much of a pain to switch to a better streaming service.

5. Technical foibles abound in Napster, and none of them have been fixed in the long time I've been using it.

6. Been a subscriber for many, many years (since early Rhapsody) & kept it because the sound quality & library are hard to beat at the price.

7. Also, recently the majority of my playlists are missing songs (one has 2/13).

8. THE WORST!!!For everyone having trouble with things loading on the app recently, using the account refresh function in settings seems to have fixed it for me (Android phone).

9. Very frustrating, hope I can get my stuff back.I enjoy being able to pick songs and build my library/playlists.

10. Please try again." Idk if servers go down or if they are doing maintenance, but it is incredibly frustrating.6/21/23 update: It has actually gotten worse regardles of which app/device im using.

11. I previously had 0 problems with this app - used it to build playlists, find new music, etc.

1. Fix Napster Music Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Napster Music: Restarting the app will resolve most errors.
2. Update the Napster Music App. Here is how:
   1. On Android goto PlayStore » Search for "Napster Music" » Open Napster Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Napster Music » click "UPDATE".
3. Clear Napster Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Napster Music servers.
   1. On Android, goto Settings » Apps » Select "Napster Music" » click Storage » click "Clear Cache".
4. Check Napster Music app permissions. If any of these permissions required to use your device's features are disenabled, Napster Music might not work.
5. Uninstall and reinstall Napster Music. If nothing else has worked, completely uninstall Napster Music then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Napster Music not working

2. Fix Napster Music Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Napster Music be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Napster Music not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Napster Music may not be able to connect to the Internet when running in the background.