Contact Reel Cinemas Customer Service

Why should I report an Issue with Reel Cinemas?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Emaar Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The fastest way to book, view and share your favourite movies at Reel Cinemas. - Purchase your movie tickets directly from your phone. - Share your favourite movies via Facebook and Twitter. - Get easy directions to the Mall via our custom location map.

2. We love to hear your feedback.

3. So send us yours at marketing@reelcinemas.

1. You have to redo the process couple of times.Not upto mark app lags a lot everytime i purchase ticket i cannot be my transaction history in app...if i want to see tickets i purchase ..select transaction history it goes blank cant see any transaction..lot work need to be done on app for users..I use google pixel and a lot of options don't work on it sometimes.

2. ThanksNot working loop opening logoApp gets stuck at the splash screen.i had booked my tickets via the app, transaction was successful.

3. I tried to book tickets on this app, for the last two seats in the cinema, and the app told me the booking was not successful, when I tried to go back in to try again I saw the seats were already booked, I assumed by someone else.

4. i had to wait 40 mins after the movie started and then was told which screen to go and view the movie , 40 mins after the movie started.

5. Now I've been charged AED 336 for a film they told me I didn't book.What is happening with this app? It was working fine till now.

6. when i arrive at the theatre, the movie was not playing in the screen listed on the app, plus my booking was not found.

7. This app is very very slow and keeps loading without doing anything, needs alot of updates and enhancement and I will never use it till fixedawful app, crashes, so slow, will use Vox next timeVery very unhappy with this app.

8. pathetic service via app and the people at reel ..very unfortunate.You can't book online in one successful attempt, there's always an error.

9. there was no apology from the staff , no compensation for me missing my Movie.. nothing.

10. I love watching movies at ReelCinemas but this app is not working properly for me.

11. Now, when's we opent the app, it is asking for updates.

1. Fix Reel Cinemas Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Reel Cinemas: Restarting the app will resolve most errors.
2. Update the Reel Cinemas App. Here is how:
   1. On Android goto PlayStore » Search for "Reel Cinemas" » Open Reel Cinemas » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Reel Cinemas » click "UPDATE".
3. Clear Reel Cinemas app cache: Clearing cached data will force your app to retrieve the latest data directly from Reel Cinemas servers.
   1. On Android, goto Settings » Apps » Select "Reel Cinemas" » click Storage » click "Clear Cache".
4. Check Reel Cinemas app permissions. If any of these permissions required to use your device's features are disenabled, Reel Cinemas might not work.
5. Uninstall and reinstall Reel Cinemas. If nothing else has worked, completely uninstall Reel Cinemas then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Reel Cinemas not working

2. Fix Reel Cinemas Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Reel Cinemas be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Reel Cinemas not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Reel Cinemas may not be able to connect to the Internet when running in the background.