Contact MHIS Customer Service

Why should I report an Issue with MHIS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RCYMC-IT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Royal Commission Medical Center application provide you with information about the hospital and give you the ability to access your health record here at RCMC.

1. Need some fixes and update to be compatible with the new android versions because the titles is not displayed as a complete title and the drop-down list isn't displayed completed that's why we can't select the desired clinic in a right way.this is utter nonsense .. completely useless application , and a shame for the developer.. u cannot use ur hospital supplied credentials to logon, make appointment .. or basically anything.. the box to enter your file number is not even accepting the right number of letters !!! plz rectify this jokeThe app is outdated and doesn't support Android 13 properly, also the OTP is not working.Useless when you need it the most.

2. I must go to the lab to see the results instead of checking them online from home.After February 2020 update, it's crashing and not openingthere is no way to apply for dental.

3. This application doesn't post the results of the tests done by the patient no matter how serious they may be.

4. Not all the reports are visible as well.As a user, I'm disappointed.

1. Fix MHIS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MHIS: Restarting the app will resolve most errors.
2. Update the MHIS App. Here is how:
   1. On Android goto PlayStore » Search for "MHIS" » Open MHIS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MHIS » click "UPDATE".
3. Clear MHIS app cache: Clearing cached data will force your app to retrieve the latest data directly from MHIS servers.
   1. On Android, goto Settings » Apps » Select "MHIS" » click Storage » click "Clear Cache".
4. Check MHIS app permissions. If any of these permissions required to use your device's features are disenabled, MHIS might not work.
5. Uninstall and reinstall MHIS. If nothing else has worked, completely uninstall MHIS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MHIS not working

2. Fix MHIS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MHIS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MHIS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MHIS may not be able to connect to the Internet when running in the background.