Published by Entercom Communications on Dec 20, 2024

contact Audacy: Radio & Sports Talk Chat with our AI-based Audacy Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Audacy?



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Why chat with our AI Audacy Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Audacy.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I used to listen to the same content on another app but here it is almost impossible to listen without constant crashing, and the pause, rewind and fast forward functions don't work at all.

2. Can't listen to a podcast through, can't stream a show without having to constantly restart...the same issues people have talked about for months.

3. Loses my place all the time when I pause and makes me listen to more ads just to resume.

4. Also, I miss the auto-play last station when reopening the app.I use this app to listen to a local sports show.

5. Also the app says "unable to load stream" all the time which leads to random pausing.

6. PLEASE fix the technical issues so people can actually enjoy the product as intended.Easily the worst streaming app out there.

7. The app will say I've lost signal, despite being able to use other streaming apps with no issues.

8. Then the endless loop of the same 4 ads, obnoxious PSAs, and woke promos! I don't need to hear about your Pride station while I'm listening to sports radio.

9. So I won't be using this for podcasts again.This is easily the worst streaming app I have tried to use.

10. The issue with podcasts is that the app has no memory of you at all, except what podcasts you listen to.

11. If you want to start at the beginning of one you have to keep scrolling and hitting "load more", (which takes forever to load by the way.

Steps to Troubleshoot & Fix Audacy Issues

1. Fix Audacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Audacy: Restarting the app will resolve most errors.
  2. Update the Audacy App. Here is how:
    1. On Android goto PlayStore » Search for "Audacy" » Open Audacy: Radio & Sports Talk » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Audacy » click "UPDATE".
  3. Clear Audacy: Radio & Sports Talk app cache: Clearing cached data will force your app to retrieve the latest data directly from Audacy servers.
    1. On Android, goto Settings » Apps » Select "Audacy: Radio & Sports Talk" » click Storage » click "Clear Cache".
  4. Check Audacy app permissions. If any of these permissions required to use your device's features are disenabled, Audacy might not work.
  5. Uninstall and reinstall Audacy. If nothing else has worked, completely uninstall Audacy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Audacy not working


2. Fix Audacy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Audacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Audacy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Audacy may not be able to connect to the Internet when running in the background.

Reported Issues

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