Contact Rachio Customer Service

Why should I report an Issue with Rachio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rachio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you're looking for a complete system for water management, including the ability to control it all in an app or from the web, Rachio is an excellent choice!there's no other way to do irrigation.

2. The old version allowed this, the new one does not.Before saying anything about the app, let's start with saying that the Rachio system (the physical system that controls your sprinklers) is fantastic.

3. 🙄I really am grateful that I can adjust my watering schedule wherever I want and without having to deal with the old way at the controller in the garage.

4. other than this these are great controllers with a great app.Pleasantly surprised, usually apps like this are garbage (looking at you Traeger App).

5. It really took a lot of work to get it to where it was easy to deal with.Was great till they "fixed" something that wasn't broken.

6. The controllers do a great job of optimizing the watering so you don't over water and conserve as much as possible.

7. I have two Rachio's and they are unaware of each other so I have to do a lot of programming and monitoring to keep them from opening too many zones at one time.

8. However, the Rachio app just seems to always work, setting up my unit was fairly simple (I had to get a little involved but that was due to my own router and Internet set up).

9. However, just as the old un-smart controllers were had absolutely no intuitive layout and logic, Rachio's smart app has the exact same problems.

10. I connected by directly connecting my laptop to Rachio's setup wifi network first.

11. Can we get the old version back please? Edit: Apparently the ability to do manual runs disappears when you put the controller in standby.

1. Fix Rachio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rachio: Restarting the app will resolve most errors.
2. Update the Rachio App. Here is how:
   1. On Android goto PlayStore » Search for "Rachio" » Open Rachio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rachio » click "UPDATE".
3. Clear Rachio app cache: Clearing cached data will force your app to retrieve the latest data directly from Rachio servers.
   1. On Android, goto Settings » Apps » Select "Rachio" » click Storage » click "Clear Cache".
4. Check Rachio app permissions. If any of these permissions required to use your device's features are disenabled, Rachio might not work.
5. Uninstall and reinstall Rachio. If nothing else has worked, completely uninstall Rachio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rachio not working

2. Fix Rachio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rachio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rachio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rachio may not be able to connect to the Internet when running in the background.