Published by QxMD Medical Software Inc. on Oct 11, 2024

contact Calculate by QxMD Chat with our AI-based Calculate Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Calculate?



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Why chat with our AI Calculate Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Calculate.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Why this pocket calc needs to be always online remains a mystery.Pretty good one thing that would be amazing and really easy to create is a conversion between metric and imperial measurements when you're doing BMI's eg input of imperial measurements, get BMI and also able to go back and see the conversion of height and weight in metric.

2. I wait a couple of weeks for an update, but if it doesn't change, I will uninstall it.it used to work offline but since the app update, it already needs an active internet connection.

3. References included.Why does the app require an Internet connection all the time? I used it abroad and in a plane without the possibility of getting online.

4. Kindly look into the issue!Honestly this app has been amazing, but working in a rural hospital I don't always have access to continuous Wi-Fi or internet and now I can't access the useful information when I need it.

5. What a shame.Requires always online, so server errors mean you cannot load your favourites / frequently used calculators quickly, nor can you use it in radiology suite with shielding.

6. Bad experience since they made the app require an active internet connection just to open.

7. please develop an offline version.Great selection of useful clinical rating scales.

8. Please allow offline use againThe most recent update (Feb 17 2021) resolved my inability to launch the app.

9. It's a pocket app and ideally should work even in areas with poor internet coverage.

10. Relevant calculators for outpt and inpt evidence-based medicine, (although I don't do much inpt anymore).

11. PRE ASSESMENT NURSE HERE! Every second counts! Thanks!!Easy to use, nicely organized.

Steps to Troubleshoot & Fix Calculate Issues

1. Fix Calculate Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Calculate: Restarting the app will resolve most errors.
  2. Update the Calculate App. Here is how:
    1. On Android goto PlayStore » Search for "Calculate" » Open Calculate by QxMD » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Calculate » click "UPDATE".
  3. Clear Calculate by QxMD app cache: Clearing cached data will force your app to retrieve the latest data directly from Calculate servers.
    1. On Android, goto Settings » Apps » Select "Calculate by QxMD" » click Storage » click "Clear Cache".
  4. Check Calculate app permissions. If any of these permissions required to use your device's features are disenabled, Calculate might not work.
  5. Uninstall and reinstall Calculate. If nothing else has worked, completely uninstall Calculate then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Calculate not working


2. Fix Calculate Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Calculate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Calculate not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Calculate may not be able to connect to the Internet when running in the background.

Reported Issues

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