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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. I would like to see an option to show my weight if I set a BF% goal if all my other composition factors stay the same.Setting up the app is a bit awkward because it doesn't account for an onscreen keyboard when entering data.

2. I have an older phone with Android 4.5 and was able to pair successfully.I love that you get Biometrics readings and does graphs of my progress! You need to open the app and connect to Bluetooth for it to work.

3. I have a real problem with the trend graph though, it doesn't scale the time axis appropriately.

4. Looking at how a stat has changed over time, it shows all the data points equally spaced, no matter how much time is between them! So if you look at "Week" it's the last 7 measurements, even if they were months apart.

5. The requirement to enable location data when pairing a Bluetooth device is built into Android 6.0 and above.

6. The only weird thing I noticed lately is a battery low symbol on the app below my weight, in the circle where the Bluetooth icon should be.

7. You could back end it by allowing a new phone to sync with the other programs that store it - FitBit, Google Fit, Samsung Health, etc.The interface is pretty clunky but I figured it out eventually.

8. Otherwise, great for the price paid!We bought the scale to keep up with weight loss.

9. I haven't found a way to force the phone to go into pairing mode within the app if Bluetooth is already on.

10. BTW, the scale only gives my husband a weight.

11. I'm a certified personal trainer via NASM (National Academy of Sports Medicine), and it would be beneficial to see the body fat % and BMI calculations/formulas in order to trust the metric that is visible.

1. Fix FITINDEX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FITINDEX: Restarting the app will resolve most errors.
2. Update the FITINDEX App. Here is how:
   1. On Android goto PlayStore » Search for "FITINDEX" » Open FITINDEX » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FITINDEX » click "UPDATE".
3. Clear FITINDEX app cache: Clearing cached data will force your app to retrieve the latest data directly from FITINDEX servers.
   1. On Android, goto Settings » Apps » Select "FITINDEX" » click Storage » click "Clear Cache".
4. Check FITINDEX app permissions. If any of these permissions required to use your device's features are disenabled, FITINDEX might not work.
5. Uninstall and reinstall FITINDEX. If nothing else has worked, completely uninstall FITINDEX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FITINDEX not working

2. Fix FITINDEX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FITINDEX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FITINDEX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FITINDEX may not be able to connect to the Internet when running in the background.