Contact myPTPTN Customer Service

Why should I report an Issue with myPTPTN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PTPTN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Maybe they should do more research and improve badly from their "current standard." Hopefully, it is not done by the Chatgpt.Amazing how your system can't recognise basic facial features for the EKYC process... Obviously we are gonna look different slightly from our IC(which has our image from years back) versus in real life.

2. Deducted from my account but payment unsuccessful wth??? They keep encourages people yo pay back their loans but never wanted to improve this app.

3. Scrolling through the reviews and seeing the same issue from someone in 2022...lol...guessing this is not gonna get resolved..This app amazes me of how persistent it is to keep being the worst.

4. Been trying to log in for hours, wrong id, wrong password, and now, the account has been suspended.

5. So I tried to use alternative solution to pay with using banking bills payment but guess what? Invalid bil account.

6. Try to change the password for multiple time, and the app is not responsive anymore.1 star is already too much.

7. Even attempts to pay through other platforms fail! I went to your nearest branch for help, but they just told me to re-enter my details and try logging in again.

8. Your FPX payment page only leave me a white blank page with no sign going to load after 15 minutes of waiting.

9. Because nobody ever has to be accountable, nothing ever works !Hey ptptn, look I want to pay your money but your apps doesn't let me do it.

10. I got no other option but relying on your apps yet your apps really just didn't want to operate properly.

11. Now consider to close the SSPN prime account and take all money out.Just make my repayment via the app, but it's failed.

1. Fix myPTPTN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myPTPTN: Restarting the app will resolve most errors.
2. Update the myPTPTN App. Here is how:
   1. On Android goto PlayStore » Search for "myPTPTN" » Open myPTPTN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myPTPTN » click "UPDATE".
3. Clear myPTPTN app cache: Clearing cached data will force your app to retrieve the latest data directly from myPTPTN servers.
   1. On Android, goto Settings » Apps » Select "myPTPTN" » click Storage » click "Clear Cache".
4. Check myPTPTN app permissions. If any of these permissions required to use your device's features are disenabled, myPTPTN might not work.
5. Uninstall and reinstall myPTPTN. If nothing else has worked, completely uninstall myPTPTN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myPTPTN not working

2. Fix myPTPTN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myPTPTN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myPTPTN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myPTPTN may not be able to connect to the Internet when running in the background.