Published by Progressive Programming on Jan 17, 2024

Report an issue with Doc Neo.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Doc Neo: AI Medical Chatbot?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Progressive Programming to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Doc Neo: AI Medical Chatbot image 1 contact Doc Neo: AI Medical Chatbot image 2

About Doc Neo: AI Medical Chatbot

1. The most common symptoms, diseases or health related topics that our medical AI chatbot can answer questions about include headache, tension headache, migraine, mental health, common cold, acute bronchitis, neck pain, knee pain, back pain, hip pain, sports injuries, anxiety, depression, sleep disorders, digestive disorders, menstrual cramps, fatigue, lack of motivation, chronic pain, medication, pills, emotional self-help, nausea, diabetes, dizziness, panic attacks, respiratory infections, women's health, medical terminology, overweight, obesity, high blood pressure, fever, skin diseases, arthritis, gastritis.

2. The medical AI chatbot has therefore been trained to think like a doctor and can analyze symptoms and answer questions across all medical specialties.

3. During this simulated conversation, the medical AI chatbot analyzes the symptoms you provide and individually answers your questions about your symptoms or illnesses in general.

4. Our cutting-edge medical AI thinks like a doctor and evaluates your symptoms across all medical specialties and goes beyond basic symptom analysis.

5. This innovative app uses Artificial Intelligence (AI) developed specifically for medical applications to simulate a conversation between a doctor and a patient.

6. Simply chat with our AI medical chatbot about your symptoms.

7. Please note that this app is designed for informational and educational purposes only and is not a substitute for professional medical advice or treatment from a healthcare professional.

8. The medical AI chatbot responds to you individually, so that every chat experience is unique.

9. The aim is to find a suspected diagnosis based on the symptoms you specify, and to give you valuable information for an upcoming appointment with your doctor.

10. Use this medical app to learn more about yourself and to understand your doctor better.

11. Healthcare professionals who want to expand their medical knowledge.

Doc Neo Customer Insights

1. It is very easy to use and corroborated own initial diagnosis putting me at ease Excellent app well done !!!This great , questions ask definitely help you decide if you should seek medical attention, but if your not sure then go seek medical attention.

2. I just wish it gave more category of options of health issues at the very beginning to better pin point what is wrong so I can get the correct treatment for my symptoms.Amazing app! 🤩🤩 Correct diagnosis! This is how the future of medicine will look like.

3. It displays at least 3 ads before you get to your "diagnosis" (which was far from correct, by the way.) They claim it's artificial intelligence and that they got help from doctors, but honestly, it looks like they just googled "common diseases" and "how to make an app" and combined the search results.

4. I often had stomach pain during the last weeks and my doctor has confirmed that the diagnosis made by this app is correct.

5. Regardless, in less than a minute the nodding doc avatar dispensed a likely suggested diagnosis, along with a reminder to check with a real Doctor.

6. Absolutely horrible.Great app!😍😍 This is the future of medicine! 💗Correct diagnosis, app is easy to use.

7. Dig deeper.This is a very good app, having a medical background I felt it important that it asks the right questions and indeed it does.

8. my only suggestion is maybe: when you get to the end of the process and it shows you your diagnosis, highlight the title of that page, or make it stand out a little more(just so i dont just click past it thinking its just another disclaimer, and have to start all over again) .

9. The app was easy to use and easy to understand, so you do not need a medical background for it.

10. It was easy for me to understand all questions including the result.

11. I wanted to be sure and therefore I asked my family docotor if the app was correct and yes, he confirmed that the app was right and that he came to the same result.

Steps to Troubleshoot & Fix Doc Neo Issues

1. Fix Doc Neo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Doc Neo: Restarting the app will resolve most errors.
  2. Update the Doc Neo App. Here is how:
    1. On Android goto PlayStore » Search for "Doc Neo" » Open Doc Neo: AI Medical Chatbot » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Doc Neo » click "UPDATE".
  3. Clear Doc Neo: AI Medical Chatbot app cache: Clearing cached data will force your app to retrieve the latest data directly from Doc Neo servers.
    1. On Android, goto Settings » Apps » Select "Doc Neo: AI Medical Chatbot" » click Storage » click "Clear Cache".
  4. Check Doc Neo app permissions. If any of these permissions required to use your device's features are disenabled, Doc Neo might not work.
  5. Uninstall and reinstall Doc Neo. If nothing else has worked, completely uninstall Doc Neo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Doc Neo not working


2. Fix Doc Neo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Doc Neo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Doc Neo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Doc Neo may not be able to connect to the Internet when running in the background.

Reported Issues