Contact myPrivia Customer Service

Why should I report an Issue with myPrivia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Privia Health LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new layout features an at-a-glance view of alerts and upcoming appointments, the ability to check-in or start a virtual visit with one tap, and manage your prescriptions. myPrivia offers convenience and personalized care, delivering your health your way.

2. Our secure log-in enables a more personalized experience, including easy access to your care team and tailored health content.

3. myPrivia makes it easy for you to stay connected to your healthcare.

1. There's no notifications for important functions (new messages, appointments, new test results, etc) and often navigating through sections is so slow it appears it's not working at all.

2. Utterly useless garbage.Too difficult to see test results and the new format change for test results makes it impossible to copy and paste information.

3. I don't understand what is the purpose this app is serving other than a check box that you have an app?When the app works it's fine, but it throws so many error messages, both on Android and PC version, it is often more trouble than it is worth.

4. Doesn't remember login info, constantly shows me I have "Unread Messages" but all show as read when I click the link.

5. Doesn't show the full list of messages, and redirects to website for trivial things.

6. Edit 06/11/21: The remember me still does not work, and I cannot make appointments with any of my providers through the app.

7. Not only do I have to log in everything (the app is not accessible either, so it doesn't work with password manager), I don't get notifications for messages, etc.

8. I've seen the Dev comments that it's a work in progress, so maybe it'll improve.Only offers the same functionality as the website, but in a less convenient format.

9. Rule of thumb - if your app is essentially a big, expensive hotlink to your website in a browser frame, maybe don't release it and save your reputation the damage.I've used this app for aprox.

10. It would improve things if we could access our bill with our name or address or both, as opposed to trying to locate some obscure number on a piece of paper we no longer have.

11. We miss email often.The remember me does not work EVER, and has not for as long as I can remember.

1. Fix myPrivia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myPrivia: Restarting the app will resolve most errors.
2. Update the myPrivia App. Here is how:
   1. On Android goto PlayStore » Search for "myPrivia" » Open myPrivia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myPrivia » click "UPDATE".
3. Clear myPrivia app cache: Clearing cached data will force your app to retrieve the latest data directly from myPrivia servers.
   1. On Android, goto Settings » Apps » Select "myPrivia" » click Storage » click "Clear Cache".
4. Check myPrivia app permissions. If any of these permissions required to use your device's features are disenabled, myPrivia might not work.
5. Uninstall and reinstall myPrivia. If nothing else has worked, completely uninstall myPrivia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myPrivia not working

2. Fix myPrivia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myPrivia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myPrivia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myPrivia may not be able to connect to the Internet when running in the background.