Contact prelado Customer Service

Why should I report an Issue with prelado - Mobile Phone Top-up?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PEACHES Mobile GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. thanks :)great job! works perfectly!!!!!!!!!!Outdated, asks for many permissions it doesn't needWhen arriving in Germany, I purchased a prepaid phone, but found it incredibly difficult to easily top up my credit online with the providers website.

2. This app makes it painless to add credit to your phone without visiting a shop or remembering login details on a website in a foreign language.

3. With this app it was instantaneous! Amazingly simply to useVery easy to use and great flexibility in the SIM options( multiple payment methods and phone companies) brilliant !I'm in the UK.

4. Highly recommended.Never thought I would describe topping up my phone account as "pleasurable", but now and then you come across a program or app that solves a problem so well that you can't help smiling to yourself.

5. works fine for topping up phone, simple & fast processreally quick and easy! never had a problem so far.

6. PayPal login data can be stored, this makes future payments much faster!I had so much trouble trying to recharge using the online system of nettokom earlier.

7. I tried various times (even delete the zero, or put country code) but still says "Please enter a correct telephone number".

8. This is one of those.It does not seem to remember credit card settings, so each time you have to re-enter your card nr.

9. Every time I write my number (starting with 07), it automatically puts (+49) in front of it! And still doesn't work.

10. Sending money via bank transfer would only appear 3 4 days later.

11. This slows down the payment procedure.

1. Fix prelado Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart prelado: Restarting the app will resolve most errors.
2. Update the prelado App. Here is how:
   1. On Android goto PlayStore » Search for "prelado" » Open prelado - Mobile Phone Top-up » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for prelado » click "UPDATE".
3. Clear prelado - Mobile Phone Top-up app cache: Clearing cached data will force your app to retrieve the latest data directly from prelado servers.
   1. On Android, goto Settings » Apps » Select "prelado - Mobile Phone Top-up" » click Storage » click "Clear Cache".
4. Check prelado app permissions. If any of these permissions required to use your device's features are disenabled, prelado might not work.
5. Uninstall and reinstall prelado. If nothing else has worked, completely uninstall prelado then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing prelado not working

2. Fix prelado Server issues & Internet Connection

1. Check network connection: An unstable Internet will make prelado be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to prelado not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, prelado may not be able to connect to the Internet when running in the background.