Contact eIVF Patient Customer Service

Why should I report an Issue with eIVF Patient?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PracticeHwy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Through eIVF Mobile, patients have the ability to manage their fertility health and journey using their IPhone or Android device. **This app is intended for use by current patients of fertility clinics who utilize eIVF’s EMR software.

2. eIVF is an advanced fertility clinic software system utilized by some of the best fertility clinics in the world.

1. This is an issue that needs to be fixed ASAP as it gets extremely frustrating trying to log on to the website through the internet instead of it being an easy app.This app is so glitchy.

2. I enter my name and password and it takes forever then says my info doesn't exist even though I'm using the same info as the internet website.

3. I have contacted the doctors office and they suggested that I uninstall and then reinstall the app, but I have had no luck with this despite trying several times over a several week period.This review goes for both the mobile and website application versions.

4. Just overall frustrating because this is how we're supposed to communicate with our care team and there seems to be a glitch always.App is not user friendly and crashes a lot.

5. My log in info won't work on the app despite the fact that it works just fine on the website on my personal computer.

6. I have to sign in multiple times a day to check.I love the ease of the app when it works although if you aren't willing to click on each icon it gets confusing.

7. Unintuitive and outdated user interface design, strange user experience choices, poor, glitchy functionality.

8. I'm unable to change my profile photo and that's been a bit frustrating but my photo has nothing to do with the functionality and ease of access of the App.

9. Also signed in from my computer, screen pops up saying missing info.

10. Rather it takes you back to the top of the list when you press the back button to view more results - a pain when viewing results far down the list.

11. For example at the pharmacy I needed to confirm a medicine I was picking up and my app portal showed NO prescriptions even though the online desktop portal has several.

1. Fix eIVF Patient Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eIVF Patient: Restarting the app will resolve most errors.
2. Update the eIVF Patient App. Here is how:
   1. On Android goto PlayStore » Search for "eIVF Patient" » Open eIVF Patient » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eIVF Patient » click "UPDATE".
3. Clear eIVF Patient app cache: Clearing cached data will force your app to retrieve the latest data directly from eIVF Patient servers.
   1. On Android, goto Settings » Apps » Select "eIVF Patient" » click Storage » click "Clear Cache".
4. Check eIVF Patient app permissions. If any of these permissions required to use your device's features are disenabled, eIVF Patient might not work.
5. Uninstall and reinstall eIVF Patient. If nothing else has worked, completely uninstall eIVF Patient then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eIVF Patient not working

2. Fix eIVF Patient Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eIVF Patient be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eIVF Patient not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eIVF Patient may not be able to connect to the Internet when running in the background.