Published by Planned Parenthood Federation of America Inc. on Nov 13, 2024

contact Planned Parenthood Direct℠ Chat with our AI-based Planned Parenthood Direct℠ Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Planned Parenthood Direct℠?



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Why chat with our AI Planned Parenthood Direct℠ Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Planned Parenthood Direct℠.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Total garbage that doesn't work.I'm so grateful for this app! My new doctor refused to refill my prescription until I have an in person appointment, but they didn't have an opening for over a month! So glad I found this and it was so easy!Friend told me about planned parenthood.

2. Highly reccomend.Y'all are doing great work! This made accessing healthcare so easy, I just wish every time I got treatment was this fast and easy.

3. I could have requested a call back, but after waiting over 25 minutes to talk to someone about an appt that I should have been able to make online, I decided to move on to another service.

4. The technical support for this app is also great.Don't waste your time, better to go in person or to schedule a tele-health through the PP website.

5. You will be redirected to a phone number that tells you to call midweek (like today, Wednesday) to avoid the wait from the high call volume.

6. It wouldn't let me use it until I updated the app which I couldn't get to WiFi for and it automatically cancelled my prescription and I was left having to drive far away to get an emergency pack.

7. This app made it so easy for me to ask what I needed and which pharmacy I can go to.

8. Also, there's no way to make the message notifications go away.I love that the app is a thing, I've just had too many problems with finding what I am looking for when I log in.

9. This app really is good and has a fast turnaround time and the shipping/timing of my orders is always excellent.

10. They made it so easy and friendly.

11. I really don't recommend wasting your time with this app, it's totally different than the clinicThis app is stupid.

Steps to Troubleshoot & Fix Planned Parenthood Direct℠ Issues

1. Fix Planned Parenthood Direct℠ Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Planned Parenthood Direct℠: Restarting the app will resolve most errors.
  2. Update the Planned Parenthood Direct℠ App. Here is how:
    1. On Android goto PlayStore » Search for "Planned Parenthood Direct℠" » Open Planned Parenthood Direct℠ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planned Parenthood Direct℠ » click "UPDATE".
  3. Clear Planned Parenthood Direct℠ app cache: Clearing cached data will force your app to retrieve the latest data directly from Planned Parenthood Direct℠ servers.
    1. On Android, goto Settings » Apps » Select "Planned Parenthood Direct℠" » click Storage » click "Clear Cache".
  4. Check Planned Parenthood Direct℠ app permissions. If any of these permissions required to use your device's features are disenabled, Planned Parenthood Direct℠ might not work.
  5. Uninstall and reinstall Planned Parenthood Direct℠. If nothing else has worked, completely uninstall Planned Parenthood Direct℠ then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Planned Parenthood Direct℠ not working


2. Fix Planned Parenthood Direct℠ Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Planned Parenthood Direct℠ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Planned Parenthood Direct℠ not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Planned Parenthood Direct℠ may not be able to connect to the Internet when running in the background.

Reported Issues

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