Published by Planned Parenthood Federation of America Inc. on Feb 26, 2024

Report an issue with Planned Parenthood Direct℠.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Planned Parenthood Direct℠?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Planned Parenthood Federation of America Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Planned Parenthood Direct℠

1. From here, you’ll be well on your way to quickly and easily getting the care you need! • Delivered subscription birth control pills starting at $20/pack; includes auto-refills for up to one year + free shipping. • Pharmacy pickup options for birth control pills, patch, or ring prescriptions. • Delivered emergency contraception via overnight shipping—because accidents happen. • Fast treatment for UTIs—simply pick up your medication at a pharmacy. • In most cases, no appointment or physical examination required. • Planned Parenthood expertise—100 years and counting!

2. Created by the caring experts at Planned Parenthood, Planned Parenthood Direct makes it easier than ever to get birth control, emergency contraception, and UTI treatment.

3. Select a service: birth control, emergency contraception, UTI treatment, or schedule a health center appointment. 3.

4. Planned Parenthood Direct also helps you decide which birth control method is right for you.

5. Get convenient home delivery or pharmacy pickup options—your prescriptions will always be stress-free, affordable, and completely private.

6. Add payment and shipping information to submit your request for review by a clinician. 5.

7. Answer a few health questions so clinicians can determine what's best for you. 4.

8. After downloading the app, create an account or continue as a guest user. 2.

9. Available in select states--download the app to learn more! 1.

10. Can’t go to the doctor?

11. Put your anxieties to rest and get answers to common questions from the experts at Planned Parenthood.

Planned Parenthood Direct℠ Customer Insights

1. Total garbage that doesn't work.I'm so grateful for this app! My new doctor refused to refill my prescription until I have an in person appointment, but they didn't have an opening for over a month! So glad I found this and it was so easy!Friend told me about planned parenthood.

2. Highly reccomend.Y'all are doing great work! This made accessing healthcare so easy, I just wish every time I got treatment was this fast and easy.

3. I could have requested a call back, but after waiting over 25 minutes to talk to someone about an appt that I should have been able to make online, I decided to move on to another service.

4. The technical support for this app is also great.Don't waste your time, better to go in person or to schedule a tele-health through the PP website.

5. You will be redirected to a phone number that tells you to call midweek (like today, Wednesday) to avoid the wait from the high call volume.

6. It wouldn't let me use it until I updated the app which I couldn't get to WiFi for and it automatically cancelled my prescription and I was left having to drive far away to get an emergency pack.

7. This app made it so easy for me to ask what I needed and which pharmacy I can go to.

8. Also, there's no way to make the message notifications go away.I love that the app is a thing, I've just had too many problems with finding what I am looking for when I log in.

9. This app really is good and has a fast turnaround time and the shipping/timing of my orders is always excellent.

10. They made it so easy and friendly.

11. I really don't recommend wasting your time with this app, it's totally different than the clinicThis app is stupid.

Steps to Troubleshoot & Fix Planned Parenthood Direct℠ Issues

1. Fix Planned Parenthood Direct℠ Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Planned Parenthood Direct℠: Restarting the app will resolve most errors.
  2. Update the Planned Parenthood Direct℠ App. Here is how:
    1. On Android goto PlayStore » Search for "Planned Parenthood Direct℠" » Open Planned Parenthood Direct℠ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planned Parenthood Direct℠ » click "UPDATE".
  3. Clear Planned Parenthood Direct℠ app cache: Clearing cached data will force your app to retrieve the latest data directly from Planned Parenthood Direct℠ servers.
    1. On Android, goto Settings » Apps » Select "Planned Parenthood Direct℠" » click Storage » click "Clear Cache".
  4. Check Planned Parenthood Direct℠ app permissions. If any of these permissions required to use your device's features are disenabled, Planned Parenthood Direct℠ might not work.
  5. Uninstall and reinstall Planned Parenthood Direct℠. If nothing else has worked, completely uninstall Planned Parenthood Direct℠ then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Planned Parenthood Direct℠ not working


2. Fix Planned Parenthood Direct℠ Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Planned Parenthood Direct℠ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Planned Parenthood Direct℠ not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Planned Parenthood Direct℠ may not be able to connect to the Internet when running in the background.

Reported Issues