Contact Planet Fitness Workouts Customer Service

Why chat with our AI Planet Fitness Workouts Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Planet Fitness Workouts.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Please bring the hours exercised back! Now it's not tracking my workoutsThe crowd meter lies, often showing much lower numbers than are really there.

2. It's been a few more weeks of me on-and-off again trying to figure out how to change it to show my new location's crowd meter.

3. It's missing basic features I thought it would have like being able to track your activity on a machine.

4. I liked the previous way we were able to track our fitness, and it showed the weekly hours.

5. Crowd meter in app showed the lowest amount, Google showed the highest number of people for the day were there.

6. For someone trying to reach the required hours to maintain a healthy heart, the previous version was better! Now, it only shows activity and calories burned.

7. Other people's app showed the meter much higher at the same time of day at the same location.

8. Just the thoughts of a retired computer engineer.If you're signing up for membership, bear in mind that it is physically impossible to read the contract on a phone (which I'm not sure is legal).

9. It was 2-3 weeks after moving before I realized the crowd meter was still showing my old gym.

10. But when you say "My Journey," I would expect more features to help track my progress.I'm unhappy with the new updates.

11. My meter never shows more than two bars even during peak hours.

1. Fix Planet Fitness Workouts Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Planet Fitness Workouts: Restarting the app will resolve most errors.
2. Update the Planet Fitness Workouts App. Here is how:
   1. On Android goto PlayStore » Search for "Planet Fitness Workouts" » Open Planet Fitness Workouts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planet Fitness Workouts » click "UPDATE".
3. Clear Planet Fitness Workouts app cache: Clearing cached data will force your app to retrieve the latest data directly from Planet Fitness Workouts servers.
   1. On Android, goto Settings » Apps » Select "Planet Fitness Workouts" » click Storage » click "Clear Cache".
4. Check Planet Fitness Workouts app permissions. If any of these permissions required to use your device's features are disenabled, Planet Fitness Workouts might not work.
5. Uninstall and reinstall Planet Fitness Workouts. If nothing else has worked, completely uninstall Planet Fitness Workouts then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Planet Fitness Workouts not working

2. Fix Planet Fitness Workouts Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Planet Fitness Workouts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Planet Fitness Workouts not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Planet Fitness Workouts may not be able to connect to the Internet when running in the background.