Contact Ezviz PNR Customer Service

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1. So far I bought a camera and I hope it works.

1. Fix Ezviz PNR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ezviz PNR: Restarting the app will resolve most errors.
2. Update the Ezviz PNR App. Here is how:
   1. On Android goto PlayStore » Search for "Ezviz PNR" » Open Ezviz PNR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ezviz PNR » click "UPDATE".
3. Clear Ezviz PNR app cache: Clearing cached data will force your app to retrieve the latest data directly from Ezviz PNR servers.
   1. On Android, goto Settings » Apps » Select "Ezviz PNR" » click Storage » click "Clear Cache".
4. Check Ezviz PNR app permissions. If any of these permissions required to use your device's features are disenabled, Ezviz PNR might not work.
5. Uninstall and reinstall Ezviz PNR. If nothing else has worked, completely uninstall Ezviz PNR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ezviz PNR not working

2. Fix Ezviz PNR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ezviz PNR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ezviz PNR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ezviz PNR may not be able to connect to the Internet when running in the background.