Contact Backup SMS Customer Service

Why should I report an Issue with Backup SMS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Piandro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You may want to make it clear in the design/ user interface, about the externally imposed limit of 1mb on back ups, that will make your system crash == Downloaded for first time, selected all email, to export by email - choosing preview option crashed the app.

2. On top of that, the ordering of the messages is not right? I was exporting messages covering a few months, and in between the January 9 messages there would all of a sudden by one from April 8, then one from January 7, then back to January 9?Backed up all my messages but when I restored them I lost a lot of replies and couldn't send any additional texts to those contacts.

3. Choosing BOTH inbox & Sent as an option.. Also, because of this app, i learned that blocked texts are NOT deleted when marked as spam.

4. Reopened it, repeated choice -- chose export this time instead of preview -- java failed message.

5. "Gives pause" to what is a good and useful application.I like that i can export my sms to email.

6. Also managed to export a .csv file which several spreadsheet programs couldn't format properly and I also suspect there was a loss of data.

7. It skipped many of my texts, the messages I had sent.

8. In the export it did not indicate who wrote which mesage, every message said "On : At: From : : " regardless of whether the message was sent from/by him to me, or by me to him.

9. No clue where they are though, so i can delete them lol.I wanted to like this; The UI is fine, but... the export itself needs some work.

10. Not sure why this app didn't appear sooner in my searxhes but it has what I've been looking.Excellent It backups all my texts which is very important.

11. But it's glitchy... the app is pulling up texts I've deleted, and not finding some that i haven't.

1. Fix Backup SMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Backup SMS: Restarting the app will resolve most errors.
2. Update the Backup SMS App. Here is how:
   1. On Android goto PlayStore » Search for "Backup SMS" » Open Backup SMS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Backup SMS » click "UPDATE".
3. Clear Backup SMS app cache: Clearing cached data will force your app to retrieve the latest data directly from Backup SMS servers.
   1. On Android, goto Settings » Apps » Select "Backup SMS" » click Storage » click "Clear Cache".
4. Check Backup SMS app permissions. If any of these permissions required to use your device's features are disenabled, Backup SMS might not work.
5. Uninstall and reinstall Backup SMS. If nothing else has worked, completely uninstall Backup SMS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Backup SMS not working

2. Fix Backup SMS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Backup SMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Backup SMS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Backup SMS may not be able to connect to the Internet when running in the background.