Published by Phone.com on Oct 29, 2024

contact Phone.com - Mobile Office Chat with our AI-based Phone.com Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Phone.com?



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Why chat with our AI Phone.com Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Phone.com.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Nice to be able to take work calls remotely, but... Call dial out about 20% of the time.

2. These include having my saved personalized greeting randomly switched back to default generic message, phone app not ringing, and some calls not being updated as missed calls for a while.

3. Another text annoyance is despite having all my needed contacts saved in the app, when I look at my message list - only the numbers show in place of where the saved names should be... the names are completely missing.I've continually had technical issues since starting this service.

4. Normally you can't answer calls, you can't dial out unless you try 8 times, and there are about a dozen other constant issues.

5. The call history doesn't work, so if I miss a call, I don't know who to call back unless they leave a voicemail.

6. Answering calls can be quite painful at at times the app says it is connecting to the call but never does.

7. I am beyond frustrated with this app and feel tricked into paying for a year service of something that doesn't work.

8. The app has used my personal voice-mail for missed business calls, so business calls end up coming to my personal phone anyways.

9. The voicemail system is non-functional most of the time and the other half of the time I can't call out from the app.

10. Needs substantial work and improvement as I rely on this app and service for my business.Maybe the worst app I've ever used.

11. I haven't noticed this last problem since May of 22 though.The phone app is very poorly designed and most features don't seem to work.

Steps to Troubleshoot & Fix Phone.com Issues

1. Fix Phone.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Phone.com: Restarting the app will resolve most errors.
  2. Update the Phone.com App. Here is how:
    1. On Android goto PlayStore » Search for "Phone.com" » Open Phone.com - Mobile Office » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phone.com » click "UPDATE".
  3. Clear Phone.com - Mobile Office app cache: Clearing cached data will force your app to retrieve the latest data directly from Phone.com servers.
    1. On Android, goto Settings » Apps » Select "Phone.com - Mobile Office" » click Storage » click "Clear Cache".
  4. Check Phone.com app permissions. If any of these permissions required to use your device's features are disenabled, Phone.com might not work.
  5. Uninstall and reinstall Phone.com. If nothing else has worked, completely uninstall Phone.com then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Phone.com not working


2. Fix Phone.com Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Phone.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Phone.com not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Phone.com may not be able to connect to the Internet when running in the background.

Reported Issues

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