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1. This time, June 3019, I got Phonak Audeo M90-R RIC.It says: You can select sounds from your SmartPhone’s music library or there is a list of default sounds.

2. But press the arrow on the right side, that will cause a pop-up message that says "get started by adding a sound", press that and a "select from library" option will appear.

3. This sound machine app, so to speak, sends supplied or selected sounds, aka white noise, to lessen or eliminate the tone I hear.

4. When you choose "select from app library" you'll get a list of 10 sounds to choose from.

5. Press that, the "default sounds" included with the app will appear.

6. Sounds included should appear on a menu when one first opens the App.

7. I'm sure it's great just takes some fine tuning.On repeat, the sounds are not continuous.

8. Regarding sounds included I found them in the App, so not sure why others are complaining.

9. I saw a few complaints of the app lacking default sounds.

10. Also, selection is very limited.i was under the impression that this would bluetooth to my hearing aids not just sound from my phone.Wasn't what I expected at all.

11. There were no default sounds available with the app.

1. Fix Tinnitus Balance Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tinnitus Balance: Restarting the app will resolve most errors.
2. Update the Tinnitus Balance App. Here is how:
   1. On Android goto PlayStore » Search for "Tinnitus Balance" » Open Tinnitus Balance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tinnitus Balance » click "UPDATE".
3. Clear Tinnitus Balance app cache: Clearing cached data will force your app to retrieve the latest data directly from Tinnitus Balance servers.
   1. On Android, goto Settings » Apps » Select "Tinnitus Balance" » click Storage » click "Clear Cache".
4. Check Tinnitus Balance app permissions. If any of these permissions required to use your device's features are disenabled, Tinnitus Balance might not work.
5. Uninstall and reinstall Tinnitus Balance. If nothing else has worked, completely uninstall Tinnitus Balance then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tinnitus Balance not working

2. Fix Tinnitus Balance Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tinnitus Balance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tinnitus Balance not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tinnitus Balance may not be able to connect to the Internet when running in the background.