Published by EDIFA

contact Pearl by Famille Chrétienne Chat with our AI-based Pearl Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Pearl?



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Why chat with our AI Pearl Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Pearl.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Refreshing daily anecdote of people who make a differenceSuperbe petite appli!! Merci à FC!!une vraie " Perle" ❤Avec beaucoup d'humour, Pearl me garde connecté chaque jour à l'essentielParfaitIt simply doesn't work.

2. I open it and the screen goes totally blank.

3. Hope to see it fixed.

4. Thanks.

Steps to Troubleshoot & Fix Pearl Issues

1. Fix Pearl Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pearl: Restarting the app will resolve most errors.
  2. Update the Pearl App. Here is how:
    1. On Android goto PlayStore » Search for "Pearl" » Open Pearl by Famille Chrétienne » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pearl » click "UPDATE".
  3. Clear Pearl by Famille Chrétienne app cache: Clearing cached data will force your app to retrieve the latest data directly from Pearl servers.
    1. On Android, goto Settings » Apps » Select "Pearl by Famille Chrétienne" » click Storage » click "Clear Cache".
  4. Check Pearl app permissions. If any of these permissions required to use your device's features are disenabled, Pearl might not work.
  5. Uninstall and reinstall Pearl. If nothing else has worked, completely uninstall Pearl then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pearl not working


2. Fix Pearl Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pearl be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pearl not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pearl may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!