Contact Lumi Customer Service

Why should I report an Issue with Lumi - online video chat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ParaU Team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your payment for video call is already high.Some people have lot of money and someone haven't, then how you would connect people each other.Dont install ❌❌this app guys .full ‼️‼️scammer 🚫🚫🚫🚫They are collecting your personal data after you install this app getting permission.

2. But I can't attach screen shots of chat here in which they admitted that they will neither refund nor revoke my account.It's very expensive compared to other similar applications...you may make a competitive price to gain more customers.

3. So fix some deduction in payment and please add free text chatting.If you are not going to reduce the price of coins please add free text chat.

4. My name was guest something or other, I had no picture up and no profile, yet within seconds I had hundreds of women texting and calling saying they want to get to know me more? This doesn't happen with real accounts.

5. UninstallPayment for coins is very high, please reduce the cost of payment or else try to add free text chatting in the upcoming update.

6. Don't InstallJust now I recharged of 69 didn't made call to any one & if i try to some one its showing insufficient balance of coins showing 30 but it should be 100coins its disgusting at the starting only.

7. And their is no value for money in this cause too much cost for every purchase it's not a valuable don't install this guys simply waste your money and time.

8. Why you are asking money for text chatting it's not necessary.

9. Ignore this at all costs.The app is not detecting my current location accurately, it's showing me in some other city.

10. So... it's pretty useless.Fun and exciting, but make sure you got credit or money in your credit card though.They are thugs and theifs.

11. 60 coins per minute??!ouch.!!! Am not ready to lose my salary in such exploiting application for the sake of some women or men.

1. Fix Lumi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lumi: Restarting the app will resolve most errors.
2. Update the Lumi App. Here is how:
   1. On Android goto PlayStore » Search for "Lumi" » Open Lumi - online video chat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lumi » click "UPDATE".
3. Clear Lumi - online video chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Lumi servers.
   1. On Android, goto Settings » Apps » Select "Lumi - online video chat" » click Storage » click "Clear Cache".
4. Check Lumi app permissions. If any of these permissions required to use your device's features are disenabled, Lumi might not work.
5. Uninstall and reinstall Lumi. If nothing else has worked, completely uninstall Lumi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lumi not working

2. Fix Lumi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lumi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lumi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lumi may not be able to connect to the Internet when running in the background.