Published by Oura Health Ltd on Nov 4, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Oura?



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Why chat with our AI Oura Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The secret to connection is to keep the ring at least 50% charged, which means we have to charge it every two or three days.At first I liked the product but they get you in the door with a free trial and then they start charging you monthly for all the information from the tracker.

2. Not even necessarily in the ring, but maybe pair with other smart devices (think: Google speaker) to wake you up at the optional time during your sleep schedule.

3. If you're not willing to pay the monthly $6 membership, you only get to see the top line numbers (e.g. 88 readiness, 85 sleep, etc.) with no additional info.

4. To clarify, it will record a great night's sleep and high readiness score when I have tossed and turned all night and am exhausted.

5. I regret upgrading to gen 3, ended my subscription, and have stopped using it for sleep tracking now that the new staging is not optional.

6. For example, last night I was asleep by 11:30pm but the app shows I didn't go to sleep until around 1:30am despite definitely being asleep for those two missing hours.

7. Now with a monthly membership, you get much better syncing through Health Connect but there is a caveat: YOUR DATA IS LOCKED BEHIND THEIR PAYWALL.

8. The hardware was always excellent but data syncing to other apps was the hit or miss aspect that turned me away.

9. It also records lots of steps when I haven't moved.This app is exactly what you want in a health tracker, and the customer service is top notch so if there is a feature you don't have you can submit a request for the team to add it.

10. It also has guided meditations, and many other features outside the tracking aspect.I love this app! They constantly update it, and it's very accurate.

11. With that, sleep tracking worked great for 3 years.

Steps to Troubleshoot & Fix Oura Issues

1. Fix Oura Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Oura: Restarting the app will resolve most errors.
  2. Update the Oura App. Here is how:
    1. On Android goto PlayStore » Search for "Oura" » Open Oura » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Oura » click "UPDATE".
  3. Clear Oura app cache: Clearing cached data will force your app to retrieve the latest data directly from Oura servers.
    1. On Android, goto Settings » Apps » Select "Oura" » click Storage » click "Clear Cache".
  4. Check Oura app permissions. If any of these permissions required to use your device's features are disenabled, Oura might not work.
  5. Uninstall and reinstall Oura. If nothing else has worked, completely uninstall Oura then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Oura not working


2. Fix Oura Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Oura be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Oura not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Oura may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Muna

hello.. could you please delete my database on my oura ring. Many thanks

— 3 years ago by Dominic Bravo

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