Published by Medifast, Inc. on Dec 6, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with OPTAVIA?



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Why chat with our AI OPTAVIA Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of OPTAVIA.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Great base app Things to add/improve- An option to scan barcodes from food, it would show you what you can have, what it falls under (condiment, healthy fat, green, lean) Also maybe a section to keep track of body measurements and weight.

2. Also a time to eat reminder and a water tracking.This is a great plan! However, it lacks the ability to track meal information digitally which in my opinion is the way to be successful.

3. I get some people want to enter everything every time, but I don't, I want to save it since my phone is protected anyway and the browser isn't.I love the app for tracking my water and how many times I have eaten in the day.

4. some things that I don't love is that I can't get back to previous days meals, and also the formatting doesn't seem to work optimally on my phone.

5. I feel like my three stars are out of politeness and because I like the program.Horrible! Optavia needs to do better! I miss the old app in that it showed trends and had meal reminders.

6. I'm not sure if I am doing something wrong or if I need a different version of the app? I would really like to continue to use it.The concept is great, but this ap is so buggy! When I add a fueling it sometimes adds 2 or 3.

7. it tells me exactly what time I need to eat each day based on my first meal.

8. Each daily entry disappears @ day's end, so there's no way to actually keep "track" of your meal patterns or look at the notes you took.

9. For instance, the water intake section is covered up by another section, so I can't push the buttons to select water amounts.

10. It's probably a formatting issue on my particular phone.I have only been on the Optavia plan for 3 days, and I really like using the app.

11. Needs a lot of work to be usable.I really loved your previous app.! It displayed correctly on my phone.

Steps to Troubleshoot & Fix OPTAVIA Issues

1. Fix OPTAVIA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OPTAVIA: Restarting the app will resolve most errors.
  2. Update the OPTAVIA App. Here is how:
    1. On Android goto PlayStore » Search for "OPTAVIA" » Open OPTAVIA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OPTAVIA » click "UPDATE".
  3. Clear OPTAVIA app cache: Clearing cached data will force your app to retrieve the latest data directly from OPTAVIA servers.
    1. On Android, goto Settings » Apps » Select "OPTAVIA" » click Storage » click "Clear Cache".
  4. Check OPTAVIA app permissions. If any of these permissions required to use your device's features are disenabled, OPTAVIA might not work.
  5. Uninstall and reinstall OPTAVIA. If nothing else has worked, completely uninstall OPTAVIA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OPTAVIA not working


2. Fix OPTAVIA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OPTAVIA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OPTAVIA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OPTAVIA may not be able to connect to the Internet when running in the background.

Reported Issues

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