Published by 98point6 Inc. on Jun 24, 2023

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Why should I report an Issue with 98point6?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 98point6 Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About 98point6

1. If we are unable to prescribe a medication, it's likely due to a combination of factors, including state and federal regulations related to virtual care practices, as well as what's in the best interest of patient safety and well-being.

2. Our virtual primary care clinic is staffed by carefully selected, board-certified physicians who are passionate about making care more accessible.

3. Some employers, health plans and retailers provide access to 98point6 through a Sponsored Plan at no charge and offer visits at low/no cost to eligible members and their dependents ages 1+.

4. Our board-certified physicians are available on-demand to diagnose and treat, answer questions, offer peace of mind and when appropriate, guide you toward options for next steps.

5. 98point6 provides on-demand consultation, diagnosis and treatment from board-certified physicians and sends necessary prescriptions to your pharmacy—all via secure, in-app messaging.

6. However, we do not prescribe controlled substances (such as Percocet), muscle relaxants (such as Flexeril), lifestyle medications (such as Viagra or Propecia) or medications that require strict monitoring.

7. If your issue does require in-person care, you can be sure you're on the right path to feeling better after consulting with a 98point6 physician.

8. They are specially trained to treat and diagnose via text-based care. (98point6 supports photo, video and audio as needed.

9. Please note, the account holder must be 18+ to create an account and seek primary care; 19+ in Nebraska.

10. Our unique, text-based care delivery means you can get the right care at the right time.

11. Our physicians adhere to evidence-based standards with respect to the responsible use of antibiotics.

98point6 Customer Insights

1. I have been able to restart a medication I had been on previously which I feel didn't warrant going into a regular doctor visit for.What good is a service built to help people with health needs who's schedule prevents conventional options if it's so glitchy it crashes utterly and causes you to miss appointments that take weeks to reschedule.

2. If you require help in any degree of time sensitivity, try something else.No no no no registered, answered all the questions, came back four minute wait, more than an hour and nothing.

3. The AI that pops up before the visit is very useful for clarifying the situation and getting basics like symptoms recorded, which helps the visit itself go much quicker and more smoothly.

4. No appointment and immediate attention makes this a major improvement in health care.

5. I get it, but then what's the point of the service if the best plan is always seeking in-person care?The app is horrible.

6. This app is a real game changer.The app itself functions great but the service seems intended for extremely mild/minor issues.

7. From the two times I've used the service, both times I was directed to urgent care or the ER.

8. My insurance coverage covers for this app and I am sad they choose this company instead of the previous telehealth services.

9. Not sure this is real medical care.

10. I've had my child use Babylon and they get way better help.APP works but doctors are listed but NOT necessarily local.

11. It seems, based on my experience, the physicians are very cautious in providing any diagnosis via telehealth.

Steps to Troubleshoot & Fix 98point6 Issues

1. Fix 98point6 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart 98point6: Restarting the app will resolve most errors.
  2. Update the 98point6 App. Here is how:
    1. On Android goto PlayStore » Search for "98point6" » Open 98point6 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 98point6 » click "UPDATE".
  3. Clear 98point6 app cache: Clearing cached data will force your app to retrieve the latest data directly from 98point6 servers.
    1. On Android, goto Settings » Apps » Select "98point6" » click Storage » click "Clear Cache".
  4. Check 98point6 app permissions. If any of these permissions required to use your device's features are disenabled, 98point6 might not work.
  5. Uninstall and reinstall 98point6. If nothing else has worked, completely uninstall 98point6 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 98point6 not working

2. Fix 98point6 Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make 98point6 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 98point6 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 98point6 may not be able to connect to the Internet when running in the background.

Reported Issues