Contact Patient Portal Customer Service

Why should I report an Issue with Patient Portal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NextGen Healthcare to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Through the Patient Portal Web Shortcut from NextGen Healthcare, you can communicate with your doctor, access medical records and test results, and request appointments and medication refills.

2. When you use the Patient Portal Web Shortcut, you can communicate with your physician to stay on track with your care plans, monitor and share your health information, and request refills from within the app.

3. Manage your and your family’s medical information from your smartphone or tablet: "Family care" functionality allows you to access patient portal record for your child or parent.

4. Send and receive secure messages, see test and lab results online, ask questions, and get appointment reminders.

1. It's easier to call the clinic and spend my time on hold instead of using this app.This was great when it worked, but now it no longer works on my phone.

2. I have to reset my password every time I need to use the app to try to communicate my dying needs to my doctor.This "app" is simply a web shortcut.

3. I used to be able to request a refill of my meds but now none of my meds have been showing up.

4. It could be a great app and a great way to communicate with my doctor if worked correctly.This is a wonderful app to communicate with a doctor.

5. This app and the associated website when using a web browser are horrible.

6. I know that this company allows access via API's for data, yet sadly, they never bother to utilize them to create an actual app.

7. Such an outdated process that would be easier for everyone if the app was an actual app and not a browser link.Absolutely horrible.

8. In the app when you get the error, you're presented with an okay button to dismiss it, but you can press on that button until you wear a hole through your screen and it will not go away.The app is not up to date.

9. It causes them to stop what they're doing to answer a phone call when there's only two of them there working.

10. Now I have to call my pharmacy to request a refill.

11. The website and the app give you a non-descript error message that doesn't tell you anything about what's going on.

1. Fix Patient Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Patient Portal: Restarting the app will resolve most errors.
2. Update the Patient Portal App. Here is how:
   1. On Android goto PlayStore » Search for "Patient Portal" » Open Patient Portal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Patient Portal » click "UPDATE".
3. Clear Patient Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from Patient Portal servers.
   1. On Android, goto Settings » Apps » Select "Patient Portal" » click Storage » click "Clear Cache".
4. Check Patient Portal app permissions. If any of these permissions required to use your device's features are disenabled, Patient Portal might not work.
5. Uninstall and reinstall Patient Portal. If nothing else has worked, completely uninstall Patient Portal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Patient Portal not working

2. Fix Patient Portal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Patient Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Patient Portal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Patient Portal may not be able to connect to the Internet when running in the background.