Contact Sky Viper Video Viewer Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. When that happens I turn the drone upside down, unplug it, flip it right side up, hold video and picture button's in on controller and plug it back in to reset it.**UPDATE - Their tech support informs me that although this app was last updated in March, the Android update in April broke the software.

2. If you are on the screen with four windows on how to connect your drone, exit the app, long press the app icon, and press app info.

3. I bought the drone back in 2018 and it worked with my old phone just fine.

4. So after a few months now the drone is useless... The main reason I bought this version of the drone was to shoot videos and I cannot do that without the app.

5. Weird because it used to work on my S7 last year.I DO NOT recommend purchasing a skyviper drone.

6. After that is done, open this app again and it should start loading in your drone camera.

7. Then go back to the app and connect to your drone's wifi.

8. They say they are working on fixing it but I'm not sure, how long does it really take? Huawei p30 pro and nothing on this yet works fine with my old Lenovo tablet, which I am clearly not taking outside to fly with it!I know how frustrating this app seems.

9. When I go to hover after moving in a certain direction the drone moves rapidly in the opposite direction.

10. The drone constantly loses calibration after about 20 seconds of flight.

11. Drone, controller, and computer sometimes have trouble pairing.

1. Fix Sky Viper Video Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sky Viper Video Viewer: Restarting the app will resolve most errors.
2. Update the Sky Viper Video Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "Sky Viper Video Viewer" » Open Sky Viper Video Viewer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sky Viper Video Viewer » click "UPDATE".
3. Clear Sky Viper Video Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from Sky Viper Video Viewer servers.
   1. On Android, goto Settings » Apps » Select "Sky Viper Video Viewer" » click Storage » click "Clear Cache".
4. Check Sky Viper Video Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Sky Viper Video Viewer might not work.
5. Uninstall and reinstall Sky Viper Video Viewer. If nothing else has worked, completely uninstall Sky Viper Video Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sky Viper Video Viewer not working

2. Fix Sky Viper Video Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sky Viper Video Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sky Viper Video Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sky Viper Video Viewer may not be able to connect to the Internet when running in the background.