Published by Netflix, Inc. on Oct 26, 2023

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Why should I report an Issue with FAST Speed Test?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Netflix, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FAST Speed Test

1. Use the fast. com application to help you see how fast your internet connection is, whether on mobile or broadband, anywhere in the world.

2. It is ad free with a streamlined design that is quick and easy to understand.

FAST Speed Test Customer Insights

1. I ran the speed test before/during/after, and it said I had a 2.3Mbps speed... Inacurate much?! Uninstalling.Brilliant app and does exactly what it says and all without ads - thank you Netflix! People who are moaning about different speed reasults via different speed measuring sites need to acknowledge that they all use various servers at various distances.

2. Would be 6 stars with this small improvement.seems lightweight and quick to assess download speeds... but... light grey type on white background? sometimes it shows a 'more info' option with upload speed and latency, but not always, and no clear way to access this.

3. Graphs would also make it better along with previous tests.Does one thing very well, a one-time only instantaneous snapshot of speed that isn't gamed by the ISP's.

4. It also has some info like latency , your IP address, server IP address.Simple app but it does the job, didn't see the endless permissions of other apps of this type.

5. Just one thing.. when testing mobile internet, since I'm on LTE+ with a recent flagship phone, it tested around 160MB/s, which is pretty fast, but it meant that it used up 500M of data.

6. Now, I have a 5G phone, and am paying paying for the Ultra fast speeds... This app does not register anything over 2.3Mbps. I have downloaded 700 songs through my streaming service in less than 5minutes.

7. The results may dipict your online (netflix) experience more closely than an app which automatically uses nearest server to show you fastest possible speeds.

8. Best way to understand your speed results is to do 3x consecutive tests with each provider.

9. A native app would be much better that allows us to change theme (light, dark), allows you to configure settings without waiting for your first test to finish, persistent settings without cookies etc.

10. Gives you speed test results.

11. these disappearing options are abit confusing!No frills speed test.

Steps to Troubleshoot & Fix FAST Speed Test Issues

1. Fix FAST Speed Test Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FAST Speed Test: Restarting the app will resolve most errors.
  2. Update the FAST Speed Test App. Here is how:
    1. On Android goto PlayStore » Search for "FAST Speed Test" » Open FAST Speed Test » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FAST Speed Test » click "UPDATE".
  3. Clear FAST Speed Test app cache: Clearing cached data will force your app to retrieve the latest data directly from FAST Speed Test servers.
    1. On Android, goto Settings » Apps » Select "FAST Speed Test" » click Storage » click "Clear Cache".
  4. Check FAST Speed Test app permissions. If any of these permissions required to use your device's features are disenabled, FAST Speed Test might not work.
  5. Uninstall and reinstall FAST Speed Test. If nothing else has worked, completely uninstall FAST Speed Test then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FAST Speed Test not working


2. Fix FAST Speed Test Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FAST Speed Test be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FAST Speed Test not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FAST Speed Test may not be able to connect to the Internet when running in the background.

Reported Issues