Contact Nationwide SmartRide Customer Service

Why should I report an Issue with Nationwide SmartRide®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nationwide to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As part of our ongoing efforts to reduce distracted driving, the SmartRide Mobile App also keeps track of how often you interact with your phone while your vehicle is in motion.

2. If you're a Nationwide customer and you enrolled in the SmartRide Mobile Program (available in all states except AK, CA, HI, LA, NY and PR), you can continue your participation by downloading and registering the SmartRide Mobile App.

3. SmartRide gives you personalized feedback to help you make even safer driving decisions.

4. If you’re a driver committed to staying alert and following the rules of the road, we’re going to reward you for it.

5. The safer you drive, the higher the discount you could get.

6. Driving safely is no easy feat.

7. Phone distractions don't affect your discount, but knowing your data can help you stay safe.

1. Speaking of my wife going everyplace with me, if she picks up my phone while I drive, or uses hers it logs a distracted driver event; making the stats on that useless.This app needs work! It can not tell the difference between traffic or the other hundreds of reasons your vehicle may not be moving.

2. Because my trips are short, the idle time to drive time percentage tallies that the app counts are skewed.This app isn't reliable a massive update is needed.

3. Idle time should only count if driving well under the posted speed or in stop and go situations on mapped roads.

4. Wouldn't be more than an annoyance except for the fact there is no option to pick that the trip recorded wasn't actually you driving and just the app malfunctioning.I switched to Nationwide from s State Farm and their driving app was way better.

5. The only thing missing and keeping it from 5 stars is that the stats do not refresh automatically when you tell it you were the driver or passenger (or the other two options).

6. It counts the time stopped at a red light or stop sign against you, it even counts the time you are sitting in a parked car.

7. It tracks actual driving habits like speeding rather than penalizing drivers for having a commute and an early work schedule.

8. Examples: putting my phone on my dryer while doing laundry, going up and down stairs, playing with my dogs, having my phone in my purse, even getting up from the couch too fast.

9. When my passenger is using my phone in the car, there is no way to go back and change it from a previous trip.

10. Go through a drive through or pause in a parking lot to find directions on your GPS and it counts it as idle time.

11. My wife and I go everywhere together but it always assumes that we're both driving and realistically we're not going back to correct it (though even if we wanted to the ability to do so times out).

1. Fix Nationwide SmartRide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nationwide SmartRide: Restarting the app will resolve most errors.
2. Update the Nationwide SmartRide App. Here is how:
   1. On Android goto PlayStore » Search for "Nationwide SmartRide" » Open Nationwide SmartRide® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nationwide SmartRide » click "UPDATE".
3. Clear Nationwide SmartRide® app cache: Clearing cached data will force your app to retrieve the latest data directly from Nationwide SmartRide servers.
   1. On Android, goto Settings » Apps » Select "Nationwide SmartRide®" » click Storage » click "Clear Cache".
4. Check Nationwide SmartRide app permissions. If any of these permissions required to use your device's features are disenabled, Nationwide SmartRide might not work.
5. Uninstall and reinstall Nationwide SmartRide. If nothing else has worked, completely uninstall Nationwide SmartRide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nationwide SmartRide not working

2. Fix Nationwide SmartRide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nationwide SmartRide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nationwide SmartRide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nationwide SmartRide may not be able to connect to the Internet when running in the background.