Contact MyClimb Customer Service

Why chat with our AI MyClimb Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of MyClimb.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I have not climbed in ages but I recall the app doing everything I needed or expected without an problem.Updated rating: app still allows you to view your basic log history, but "advanced analytics" paywall ad replaced where it used to be and now requires scrolling down and finding it crammed between a few different things.

2. Additionally, more in-app competitions would provide greater motivation (something better than "complete 20 climbs this month").I have been using this app to help me with my "head game" by focusing on individual goals in climbing versus comparing self with others.

3. Better design would be to have the analytics button and a menu tab take you to a page where you have both the basic and the advanced options available instead of burying the basic.The app overall is great, works very smooth and is easy to figure out.

4. If you're planning to take a break or switch appa for too long, be sure to post your progress!Would like to see the ability to scan a qr code while doing one of the pre defined workouts.

5. I love the little workouts, not sure if it does this already, but it would cool to add other sorts of climbing training, stretching, cool downs etc.

6. Being able to see a community of climbers on their own climbing journeys helped me during a time when I was starting to feel discouraged about my (lack of) progress.

7. Glad this app exists and some pros are onboard, but I can't practically use it if I can't recover an in progress training circuit or reliably have it run in the background when I switch apps during breaks.

8. Great job keep it upIt's clear there is neither a cloud or local storage component to training exercises.

9. Keep at it.Great app guys and good job! I recently bought a new phone (OnePlus 7 Pro) and the display misbehaves.

10. Would be great to just be able to scan the qr code before I press start for a specific rep.

11. I would be more compelled to continue taking climbs if more interesting statistics were offered, such as total feet climbed.

1. Fix MyClimb Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyClimb: Restarting the app will resolve most errors.
2. Update the MyClimb App. Here is how:
   1. On Android goto PlayStore » Search for "MyClimb" » Open MyClimb » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyClimb » click "UPDATE".
3. Clear MyClimb app cache: Clearing cached data will force your app to retrieve the latest data directly from MyClimb servers.
   1. On Android, goto Settings » Apps » Select "MyClimb" » click Storage » click "Clear Cache".
4. Check MyClimb app permissions. If any of these permissions required to use your device's features are disenabled, MyClimb might not work.
5. Uninstall and reinstall MyClimb. If nothing else has worked, completely uninstall MyClimb then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyClimb not working

2. Fix MyClimb Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyClimb be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyClimb not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyClimb may not be able to connect to the Internet when running in the background.