Contact MediFile Customer Service

Why should I report an Issue with MediFile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MonEcho to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Luckily I could go around this and sign in straight with my google account...Freezes up when there's too many images.. uselessI lost 2 of my niece pictures ! Edite: My niece was born on this May, there is no reason why it's lost few weeks later !Very good and convenient.

2. Obligée de désinstaller plusieurs fois et de réinstaller pour avoir les fichiersAwesome 😎👍Appli très pratique pour un accès facile à ses écographies et rapports médicaux.

3. Thank you!!!Bien mais souvent trop lente.

4. Pas de problème à signaler pour l'instant.

5. Crashes every time when I am typing in my email address.

1. Fix MediFile Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MediFile: Restarting the app will resolve most errors.
2. Update the MediFile App. Here is how:
   1. On Android goto PlayStore » Search for "MediFile" » Open MediFile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MediFile » click "UPDATE".
3. Clear MediFile app cache: Clearing cached data will force your app to retrieve the latest data directly from MediFile servers.
   1. On Android, goto Settings » Apps » Select "MediFile" » click Storage » click "Clear Cache".
4. Check MediFile app permissions. If any of these permissions required to use your device's features are disenabled, MediFile might not work.
5. Uninstall and reinstall MediFile. If nothing else has worked, completely uninstall MediFile then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MediFile not working

2. Fix MediFile Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MediFile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MediFile not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MediFile may not be able to connect to the Internet when running in the background.