Published by MobiSystems on Oct 3, 2024

contact Oxford Dictionary & Translator Chat with our AI-based Ox Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Ox?



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Why chat with our AI Ox Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Ox.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The reason for four stars is that the advantage of audio accompaniment to the digital product is missed, due to an apparent bug with the Translator's player when streaming from the integrated dictionaries, causing effects ranging from hangs to incorrect playback.All of the sudden Urdu disappeared in the dictionaries after the latest update.

2. I don't know where the problem was, but there's lots of competing software that functions well, so I've uninstalled this."Word of the day" in 80% is useless - some latin/ancient definition or a very specific one (medical/technical, etc.). Please give commonly used advanced words that we'll use use in our lifes! P.S. Notification toggle settings for "Word of the day" doesn't work - having it turned off, I still get notifications.

3. Purchased the Oxford concise French dictionary hours earlier, then discovered this app featured audio translation and additional languages.

4. Having access to 14 dictionaries is amazing! A little pricey, but nothing over the top! I prefer to pay monthly for 14 dictionaries than for any streaming service that I never watch.I tried some simple, single word translations.

5. But after reinstalling it and downloading English database, Urdu Dictionary appeared back in list but now instead it gives me the option to buy although I've already bought this item months ago.

6. It does work well for translating English text to Russian, either by typing or using the camera.I use the app as a dictionary.

7. The Translator app makes for an unsurpassed server of the individual dictionaries which are, mind, OFFICIAL digital versions of Oxford's products in print.

8. I was not able to translate Russian text to English, only individual words (but often not inflected verbs).

9. They do disappear after but yet the experience to open the dictionary has become quite annoying.It's the app I always wished Oxford would develop some day.

10. (it was just not playing nice with my Note 5) ..Was not working like it should and even though I paid for premium version kept prompting me to buy premium even after deleting and reinstalling.

11. There are FREE translation apps with far better audio pronunciation.It was much better before the recent redesign.

Steps to Troubleshoot & Fix Ox Issues

1. Fix Ox Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ox: Restarting the app will resolve most errors.
  2. Update the Ox App. Here is how:
    1. On Android goto PlayStore » Search for "Ox" » Open Oxford Dictionary & Translator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ox » click "UPDATE".
  3. Clear Oxford Dictionary & Translator app cache: Clearing cached data will force your app to retrieve the latest data directly from Ox servers.
    1. On Android, goto Settings » Apps » Select "Oxford Dictionary & Translator" » click Storage » click "Clear Cache".
  4. Check Ox app permissions. If any of these permissions required to use your device's features are disenabled, Ox might not work.
  5. Uninstall and reinstall Ox. If nothing else has worked, completely uninstall Ox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ox not working


2. Fix Ox Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ox may not be able to connect to the Internet when running in the background.

Reported Issues

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