Contact Ox Customer Service

Why should I report an Issue with Oxford Dictionary & Thesaurus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MobiSystems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And other clunky unintuitive stuff.This is NOT a free dictionary as it is described! Even the fine print in the agreements (yes I read all of them) doesn't mention that it's not a for free service.

2. Please let me know if I'm missing a non-subscription option!Whenever the dictionary would update, all of the words in my favorites list would link to the wrong word.

3. Beware!The quality of the Oxford English dictionary is of course well known, but without the full version you will see ads every 5 or so words.

4. That being said, the dictionary itself is good.The number of ads the free version has is ridiculous.

5. On the plus side the definitions are clear and concise.Good to have the Oxford dictionary, but the interface is clunky.

6. Also be good if you added a spot for things like homophones instead of only nouns, verbs, adjectives, etc..Well it's a renowned English dictionary.

7. Asking to upgrade to premium ever time I open the app or search a word is truly very distracting and obnoxious.

8. There is no thoughtfulness behind the words chosen (as on the official website, which actually has its own distinct WotD), and you can get random words yourself a number of ways.Agreed with other top reviewers.

9. I understand that a free service must have ads, but displaying an ad nearly everytime I search for a word is obnoxious.

10. Was tempted to dock 1 star for only having a random instead of curated word of the day, but I don't think that's enough to amount to a whole star.To many options.

11. Boo.I really love your oxford Russian-English dictionary, and I'd have no problem buying this app, but it looks like there's only a subscribe button.

1. Fix Ox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ox: Restarting the app will resolve most errors.
2. Update the Ox App. Here is how:
   1. On Android goto PlayStore » Search for "Ox" » Open Oxford Dictionary & Thesaurus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ox » click "UPDATE".
3. Clear Oxford Dictionary & Thesaurus app cache: Clearing cached data will force your app to retrieve the latest data directly from Ox servers.
   1. On Android, goto Settings » Apps » Select "Oxford Dictionary & Thesaurus" » click Storage » click "Clear Cache".
4. Check Ox app permissions. If any of these permissions required to use your device's features are disenabled, Ox might not work.
5. Uninstall and reinstall Ox. If nothing else has worked, completely uninstall Ox then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ox not working

2. Fix Ox Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ox not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ox may not be able to connect to the Internet when running in the background.