Published by Merck & Co Inc on Aug 28, 2024

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Why chat with our AI Merck Manual Professional Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Merck Manual Professional.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. All said, this may not be the only reference material one needs, but I consider this app essential and I always have it installed on my phone.App works much better than 2022 rating brings up the search right away, only disappointing thing is it shows you a printer but it's not readable to print! When doing research facts you need to have everything together in one fileI'd give more stars if I could.

2. But if you accidentally forget and try to update, the app will freeze and be unusable until you uninstall even w/ stable wifi.It doesn't have everything, but it is an excellent pocket reference for most things and I find the information both reliable and accurate.

3. Very dissatisfied but I will re-install it once this is rectified.I've only had it about a week, but already I can see how useful it will be! It's nice to be able to access useful accurate information about pathophysiology, diagnostics, and treatments.

4. The app also offers cross info on the specific topic you search for; which is a great help for medical/ nursing students.Extraordinarily very good app.

5. If there's anything at all that I can do to keep this app ad free and completely free, please let me know.This was my go-to app for medical information.

6. IF you download the app and don't try to update, you can still access some content and features which is why I've given 2 stars.

7. The search function is fast and effective, and the layout of the app makes it easy to navigate comfortably.

8. No ads and free complete access to all medical contents of the app.

9. A digital form of the Merck manual that you've used for years.Medical student here.

10. I recently started as an ER nurse and it's nice to be able to get home and look up novel experiences/diagnoses from my shift that day.I love this app.

11. Articles were easy to understand without sacrificing quality of information.

Steps to Troubleshoot & Fix Merck Manual Professional Issues

1. Fix Merck Manual Professional Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Merck Manual Professional: Restarting the app will resolve most errors.
  2. Update the Merck Manual Professional App. Here is how:
    1. On Android goto PlayStore » Search for "Merck Manual Professional" » Open Merck Manual Professional » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Merck Manual Professional » click "UPDATE".
  3. Clear Merck Manual Professional app cache: Clearing cached data will force your app to retrieve the latest data directly from Merck Manual Professional servers.
    1. On Android, goto Settings » Apps » Select "Merck Manual Professional" » click Storage » click "Clear Cache".
  4. Check Merck Manual Professional app permissions. If any of these permissions required to use your device's features are disenabled, Merck Manual Professional might not work.
  5. Uninstall and reinstall Merck Manual Professional. If nothing else has worked, completely uninstall Merck Manual Professional then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Merck Manual Professional not working


2. Fix Merck Manual Professional Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Merck Manual Professional be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Merck Manual Professional not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Merck Manual Professional may not be able to connect to the Internet when running in the background.

Reported Issues

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