Published by Reach plc on Nov 11, 2024

contact The Mirror Chat with our AI-based The Mirror Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with The Mirror?



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Why chat with our AI The Mirror Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of The Mirror.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Latest version keeps crashingThere is a problem when trying to read that's in front of you, it jumping how can any one read the news when it is jumping all over the place, and the mirror WhatsApp it's like it is imitating a fle that just can't stop jumping about and have missed half of the news, you can scroll back but it doesn't make it better just more of the same, and if I buy the paper what am I buying a little bit of news and a bulk of advertising.

2. Where do I have to go to get good stability in being able to read.App opens on main NEWS page then switches away to another page as you begin to read.

3. Data is so expensive and such heavy apps take their toll.I wanted to use this app to find up to date news and breaking news, but instead the top things that come up are celebrity type things.

4. This means a tug of war to read an article only to give up.Whatever you've tried to update or improve in the app over the last couple of months hasn't worked.

5. Even more annoying is clicking on an item only for a completely unrelated article to open instead.Please fix this app as it has never worked properly and I have uninstalled it in the past only to give it another go months later only to be disappointed yet again.It's a nice looking app but it doesn't work properly.

6. The amount of times the app just closes completely or like today you click into a story then after 2 seconds it goes back to the main page.

7. Rating again in 2023, this app constantly crashes and have to reinstall multiple times!Videos sometimes don't relate to the story, which is why it is a 4, not a 5 star.Too many ads.

8. When I close the app & reopen I find the 2nd story is located where the original story had been placed.

9. Ps...the windows site isn't much better!World class news service.

10. You have to search all over the place to get up to date news.

11. When I try to open it a different story opens.

Steps to Troubleshoot & Fix The Mirror Issues

1. Fix The Mirror Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart The Mirror: Restarting the app will resolve most errors.
  2. Update the The Mirror App. Here is how:
    1. On Android goto PlayStore » Search for "The Mirror" » Open The Mirror » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Mirror » click "UPDATE".
  3. Clear The Mirror app cache: Clearing cached data will force your app to retrieve the latest data directly from The Mirror servers.
    1. On Android, goto Settings » Apps » Select "The Mirror" » click Storage » click "Clear Cache".
  4. Check The Mirror app permissions. If any of these permissions required to use your device's features are disenabled, The Mirror might not work.
  5. Uninstall and reinstall The Mirror. If nothing else has worked, completely uninstall The Mirror then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing The Mirror not working


2. Fix The Mirror Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make The Mirror be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to The Mirror not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, The Mirror may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Summey Biggerstaff

Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation. I have also got the IP addresses of the people who are doing it. I've been having money stolen from me Bitcoin stolen social security stolen they falsified my w2 to make it look like I owed money

— 2 years ago by Selena Bielby

Please can I have my account deleted.

— 3 years ago by Mr RICHARD morrisson

I wish for the Daily Mirror to stop sending to my phone news txts every time I DELETE you still resurrect the app I have been informed to quote GDPR OR CCPN THANK YOU

— 3 years ago by Mr RICHARD morrisson

Dear sir please DELETE THE DAILY MIRROR APP from my phone every time I DELETE it comes back on quote GDPR OR CCPN THANKYOU

— 3 years ago by Simon Smith

Delete BirminghamLive News.