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Steps to Troubleshoot & Fix el Nuevo Herald Issues
1. Fix el Nuevo Herald Not Working/Crashes/Errors/Unresponsive & Black/White screen:
Restart el Nuevo Herald: Restarting the app will resolve most errors.
Update the el Nuevo Herald App. Here is how:
On Android goto PlayStore » Search for "el Nuevo Herald" » Open el Nuevo Herald » click "Update".
On iPhone, goto AppStore » Your profile » Available Updates » Check for el Nuevo Herald » click "UPDATE".
Clear el Nuevo Herald app cache: Clearing cached data will force your app to retrieve the latest data directly from el Nuevo Herald servers.
On Android, goto Settings » Apps » Select "el Nuevo Herald" » click Storage » click "Clear Cache".
Check el Nuevo Herald app permissions. If any of these permissions required to use your device's features are disenabled, el Nuevo Herald might not work.
Uninstall and reinstall el Nuevo Herald. If nothing else has worked, completely uninstall el Nuevo Herald then reinstall.
Restart your device. Last, restarting your device can often clear most problems causing el Nuevo Herald not working
2. Fix el Nuevo Herald Server issues & Internet Connection
Check network connection: An unstable Internet will make el Nuevo Herald be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
Disable VPN: VPN can cause connection errors and lead to el Nuevo Herald not working. Make sure all VPNs are off
Enable background data: When Background data is turned off, el Nuevo Herald may not be able to connect to the Internet when running in the background.
Reported Issues
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