Contact MyCareLink Smart Customer Service

Why should I report an Issue with MyCareLink Smart™ US?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Medtronic, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The MyCareLink Smart Monitor for pacemaker patients, including CRT-P, combines a Reader and an app, making this a convenient way to send heart device information remotely to your doctor between clinic visits or whenever you’re not feeling well.

2. Medtronic makes it easy for heart device patients to stay connected to their doctor.

3. The app can only be used with a MyCareLink Smart Reader, which is prescribed by the patient’s doctor.

4. The screenshots below demonstrate the steps for this app, once it’s downloaded onto your mobile device.

1. How do I connect next time? The program has not been uninstalled.Will no longer work with developer options enabled on phone.

2. I spent nearly an hour on the phone with customer service trying to get the app to work on my LG, as it had worked fine for the last three readings.

3. Have talked to Medtronic 2 different times, they finally sent me a new device and it does not work.

4. So I went to Google, and when I finally put in my care link smart does not work with my Galaxy note 9, I found a discussion board that said it is not compatible.

5. Prior to the update, every time I tried to use the device to send a report, the unit acted like it could not locate my pacemaker until AFTER I felt completely better.

6. Be good if I could get a call or txt to assure that, All went well."just updated the app, and now when i click on the app to connect to the base unit, it shows a gear cog symbol & bar graph, it gets half full and then the app crashes.

7. When I NEEDED it to work, it didn't.This app stinks!!! I have installed on 2 different phones and it does not work on either one.

8. So my assertion that the app no longer works with developer options enabled stands, and Medtronic's solution was "dont use the app".Thanks for the robo response, Medtronic.

9. Keep voicing your troubles, Medtronic will help! Kathy P🦋🌺🦜No app shows on my phone any longer.

10. Thank goodness we have different phones and carriers.It use to work great, but today's attempt to transmit would not work.

11. So easy to use, quickly completed(about a minute)! I am so sorry for those who are not able to get the same results and enjoyment that I and many others are getting! It's bad enough we need a pacemaker, but to also have problems with staying ahead of potential trouble spots is adding more stress to our lives.

1. Fix MyCareLink Smart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyCareLink Smart: Restarting the app will resolve most errors.
2. Update the MyCareLink Smart App. Here is how:
   1. On Android goto PlayStore » Search for "MyCareLink Smart" » Open MyCareLink Smart™ US » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyCareLink Smart » click "UPDATE".
3. Clear MyCareLink Smart™ US app cache: Clearing cached data will force your app to retrieve the latest data directly from MyCareLink Smart servers.
   1. On Android, goto Settings » Apps » Select "MyCareLink Smart™ US" » click Storage » click "Clear Cache".
4. Check MyCareLink Smart app permissions. If any of these permissions required to use your device's features are disenabled, MyCareLink Smart might not work.
5. Uninstall and reinstall MyCareLink Smart. If nothing else has worked, completely uninstall MyCareLink Smart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyCareLink Smart not working

2. Fix MyCareLink Smart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyCareLink Smart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyCareLink Smart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyCareLink Smart may not be able to connect to the Internet when running in the background.