Contact Health Diary Customer Service

Why should I report an Issue with Health Diary by MedM?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MedM Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Great responsive customer service.App was working great until i got a message 'the app is expired' now i can't use it.

2. I'm glad I found this app! It's easy to use, doesn't need online registration, and just works! The only two things I wish this app did was local data backup and restore and the ability to work with my Fitbit.

3. Superior customer support! This app supports a ton of sensors (many of them "off brand") and integrates bidirectionally with Google Fit and so is perfect for tracking your vital stats when your sensors don't belong to a common vendor.

4. Your reluctance to publicly explain the new request for Google Play Billing Service for your "free" app is all I need.

5. I updated my rating to 5 stars.Unexplained new Google Billing Service Request.

6. It just synchronized and updated itself with all of my readings from the last few weeks!The app was working great for me, until the last update.

7. Very impressive! Team is very responsive and won't leave you in limbo.App was working great for the past year or so until just recently.

8. And MedM is a solid 5 stars.I needed an app to work with my blood pressure cuff and allow me to keep track of my weight loss progress with out any extra bulk.

9. All this terrific customer service in around an hour from my initial email to problem solved.

10. When I found that I had an issue with a supported sensor not syncing with Fit... Their support team was right on top of it and had a fix pushed out within 2 days.

11. Under permissions requested "New Google Play Billing Service".

1. Fix Health Diary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Health Diary: Restarting the app will resolve most errors.
2. Update the Health Diary App. Here is how:
   1. On Android goto PlayStore » Search for "Health Diary" » Open Health Diary by MedM » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Health Diary » click "UPDATE".
3. Clear Health Diary by MedM app cache: Clearing cached data will force your app to retrieve the latest data directly from Health Diary servers.
   1. On Android, goto Settings » Apps » Select "Health Diary by MedM" » click Storage » click "Clear Cache".
4. Check Health Diary app permissions. If any of these permissions required to use your device's features are disenabled, Health Diary might not work.
5. Uninstall and reinstall Health Diary. If nothing else has worked, completely uninstall Health Diary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Health Diary not working

2. Fix Health Diary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Health Diary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Health Diary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Health Diary may not be able to connect to the Internet when running in the background.