Contact Freedom Guardian Customer Service

Why should I report an Issue with Freedom Guardian?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Medical Guardian to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Having ALS my speech and walking questionable but with Freedom I'm able to go out by myself :)The salesman did not tell me that it costs $5.00 a month extra to use the calendar and messaging features.

2. If you are considering purchasing the freedom guardian watch because of the great video showing the interaction with the app.... please stop.

3. A review stated app wouldnt accept info, i also experienced this BUT a quick email to address below solved issue in less than 1 minute.

4. I know it's correct because I can log in to the website, but the app insists that "user is unknown."This app once download on device it doesn't works.

5. very disappointed, I have a watch that only shows me the time and for help that is sadAp wont take my data.

6. Very disappointed.So far so good , hot the phone and app for my mother who has Alzheimers and we can track her if she wonders off.Keep trying to log in but the app say user not found.

7. It doesn't do anything it is suppose to do and the tech support is the worst I have ever experienced.

8. So.... Forget about all the neat features of sending Dr reminders to the watch from the app.

9. The user guide explains functions, nowhere is their detailed documentation how to move within function-I would never lower the rating because of it.

10. The app looks great in the app store preview... The problem is that it's nothing like the preview when you download it.

11. The watch, the portal app and the downloadable app has given me my FREEDOM.

1. Fix Freedom Guardian Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freedom Guardian: Restarting the app will resolve most errors.
2. Update the Freedom Guardian App. Here is how:
   1. On Android goto PlayStore » Search for "Freedom Guardian" » Open Freedom Guardian » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freedom Guardian » click "UPDATE".
3. Clear Freedom Guardian app cache: Clearing cached data will force your app to retrieve the latest data directly from Freedom Guardian servers.
   1. On Android, goto Settings » Apps » Select "Freedom Guardian" » click Storage » click "Clear Cache".
4. Check Freedom Guardian app permissions. If any of these permissions required to use your device's features are disenabled, Freedom Guardian might not work.
5. Uninstall and reinstall Freedom Guardian. If nothing else has worked, completely uninstall Freedom Guardian then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freedom Guardian not working

2. Fix Freedom Guardian Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freedom Guardian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freedom Guardian not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freedom Guardian may not be able to connect to the Internet when running in the background.