Contact NYSOH Customer Service

Why should I report an Issue with NYSOH Mobile Upload?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MAXIMUS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the NYSOH Mobile App, you can take a picture of your documents, or choose a photo of your documents from your device’s album, and upload it to your account.

2. Following a simple log in from your phone or tablet, you can choose to upload a document to your account or navigate to your account overview to view your account information.

3. The NYSOH Mobile App now also allows you to view your eligibility and enrollment dates, program information, and more.

4. When you apply for health insurance through the NY State of Health (NYSOH) marketplace, you may need to provide supporting documents to complete your application.

5. The NYSOH Mobile App is quick and easy to use.

6. Do you have questions or feedback? Call us. We can help!

7. NYSOH Mobile Upload is for New York residents only.

1. If tpu go into the menu tap and click exit, it sends you to upload documents, and when you finally force the exit bu swiping away the window, you get an email the the document was not uploaded.

2. Not sure why that happened but I waited a few days and was able to log in.DO NOT USE THIS APP! It was easy enought to upload the documents.

3. After uploading, the app asks if you want to finish or upload more documents, i clicks finsh, and it sends me back to uploading documents.

4. Also would be great if one could add a comment to uploads....I could only upload 1 photo at a time when it clearly provides the option to be able to upload the 4 I needed to upload at one time.

5. Too slow!It WORKS! I'm sick and it is not easy to submit documents.

6. If you have a problem submitting the documents, you will have to play with an automated telephone number to actually receive assistance versus a person who can help you with the situation immediately.

7. I tried it on another phone and this time after photos, the "submit" button never appeared.

8. The app should allow documents to be downloaded from the mobile or android devices too since it requests access to them.

9. Thanks, NYSOH! It works, and I'm grateful.I had to use this app to submit documents.

10. Too much time on my hands I see.This app is horrible because it takes dark pictures and doesn't want to submit it.

11. I was surprised to get a good person to help me.I just tried to upload necessary docs.

1. Fix NYSOH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYSOH: Restarting the app will resolve most errors.
2. Update the NYSOH App. Here is how:
   1. On Android goto PlayStore » Search for "NYSOH" » Open NYSOH Mobile Upload » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYSOH » click "UPDATE".
3. Clear NYSOH Mobile Upload app cache: Clearing cached data will force your app to retrieve the latest data directly from NYSOH servers.
   1. On Android, goto Settings » Apps » Select "NYSOH Mobile Upload" » click Storage » click "Clear Cache".
4. Check NYSOH app permissions. If any of these permissions required to use your device's features are disenabled, NYSOH might not work.
5. Uninstall and reinstall NYSOH. If nothing else has worked, completely uninstall NYSOH then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYSOH not working

2. Fix NYSOH Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYSOH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYSOH not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYSOH may not be able to connect to the Internet when running in the background.