Published by Mathpresso on Nov 12, 2024

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Why should I report an Issue with QANDA: AI Homework Assistant?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mathpresso to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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QANDA Customer Insights

1. I tried so many time just white background noting to seeit was useful until it stopped working, when i tried to scan a question it doesn't work anymore please fix it , it said "error occured try again later" and yes i did try again and still doesnt change anythinglaggy + always show the connection error for absolutely no reasonThe calculator made some inaccuracies in more advanced problemsVery bad.

2. It helps me with trigonometry.. But you have to see a whole ad to get your answers it's kinda annoying something.This App is help full for students to solve their mathematics problem.. I like this app because i make my homework fasterI install it but cannot open it .

3. I've never tried any other math apps before to have a comparison but this one is a good one to have on your phone specially if you're a student.I don't know why people can't do trigonometry, while I think trigonometry is easier than linear numbers.

4. It is when I click on a image that has the problem solving info, I want to zoom in and view it while moving the screen around to view other parts of the image.

5. When I use turn on the camera to look up for the answer, this app is very lag, and it automatically quit ???First of all, great app in general, but i do have to say one critical thing I really think you guys could edit.

6. Math was not my forte so I had to break out the college algebra book from years ago.

7. A couple of the larger in-depth questions took a little bit longer but I still had a solution, it was step by step.

8. Btw my coins are in a different language than I speak and cannot be used in my languageI highly recommend this app.

9. I selected several control samples, then ran the program using those samples that where gathered.

10. I have not had any issues, problems or wrong answers.

11. But unfortunately I cant do that.

Steps to Troubleshoot & Fix QANDA Issues

1. Fix QANDA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart QANDA: Restarting the app will resolve most errors.
  2. Update the QANDA App. Here is how:
    1. On Android goto PlayStore » Search for "QANDA" » Open QANDA: AI Homework Assistant » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QANDA » click "UPDATE".
  3. Clear QANDA: AI Homework Assistant app cache: Clearing cached data will force your app to retrieve the latest data directly from QANDA servers.
    1. On Android, goto Settings » Apps » Select "QANDA: AI Homework Assistant" » click Storage » click "Clear Cache".
  4. Check QANDA app permissions. If any of these permissions required to use your device's features are disenabled, QANDA might not work.
  5. Uninstall and reinstall QANDA. If nothing else has worked, completely uninstall QANDA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing QANDA not working


2. Fix QANDA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make QANDA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to QANDA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, QANDA may not be able to connect to the Internet when running in the background.

Reported Issues