Contact EmailShuttle Customer Service

Why should I report an Issue with EmailShuttle?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Conkret ® to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app provides a cloud based interface for all using a unique public email-address (Domain like yourname. com NOT for Mass-Mail like Gmail, Hotmail, Yahoo etc) It provides an universal cloud based Mail-Service hosted in Germany.

2. For people using an ad-funded or mass-mail provider such as gmail, yahoo, hotmail, outlook. com, yandex, mail. ru: Please note: Freemail is restrictive due to too many users.

3. Web@Mail is a secure, independent and advertising-free mail service based on HTML5 (which you can use with a browser on any device - see: ).

4. All content sent to your device is preprocessed on server side, in order to encrypt and minimize data transfer and to check your e-mails for malicious content and viruses.

5. If this is the case, you get an error message - please contact us with this message or ask your provider for the settings of your mailbox (If you have problems to read your office-Mail: Make sure that your mailbox is accessible not only in the corporate network, but on the Internet).

6. Web@Mail is a gateway that works as a cloud service by using your mailserver as real time resource.

7. It offers security and a direct access to any mailbox without any installation effort and without data-consuming synchronization of the mailbox by working directly with your mailserver - so you don't need to change MX-records for your domain.

8. Web@Mail is a web-service with increased security (integrated antivirus and spam-protection) for getting your mail device independently.

9. Please make sure that connections from Germany (our server location) to your mail server are allowed!

10. This service does not share data with other apps.

11. This is not just another copy of K-9 Mail, but an independent managed webservice - it's a sever-side HTML5-Application for any device.

1. I have to check frequently for new mails.It seems this mail only work with WiFi & not data??? Everytime I try sending a mail it says not connected to internet..this is frustrating, since my organization account is on there & I've sent mails hours ago already... PLEASE Assist??Good app to use, for sending and receiving mails, but only thing is attachments not attached, I don't know what's happening.Good app, yet can't get notified of new emails even after registeration.

2. But saved mail ID's not displaying.There app it keep on saying it doesn't open in public ..it doesn't want to open.Overall not bad,, kindly please tell me the location where downloaded files storesAlways return an error.

3. Please, fix it.Help me, I downloaded the app and login and then logged out after registration but it's now doesn't allow me to login...Good experience with this app.

4. Am not able to open my mail many times.

5. This app does not notify me when mail arrived.

6. Its very slow...kindly resolve it.

7. Sender is missing.

1. Fix EmailShuttle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EmailShuttle: Restarting the app will resolve most errors.
2. Update the EmailShuttle App. Here is how:
   1. On Android goto PlayStore » Search for "EmailShuttle" » Open EmailShuttle » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EmailShuttle » click "UPDATE".
3. Clear EmailShuttle app cache: Clearing cached data will force your app to retrieve the latest data directly from EmailShuttle servers.
   1. On Android, goto Settings » Apps » Select "EmailShuttle" » click Storage » click "Clear Cache".
4. Check EmailShuttle app permissions. If any of these permissions required to use your device's features are disenabled, EmailShuttle might not work.
5. Uninstall and reinstall EmailShuttle. If nothing else has worked, completely uninstall EmailShuttle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EmailShuttle not working

2. Fix EmailShuttle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EmailShuttle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EmailShuttle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EmailShuttle may not be able to connect to the Internet when running in the background.