Contact Aqara Home Customer Service

Why should I report an Issue with Aqara Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen Lumi United Technology Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The rest is excellent, thanks for developers.Broken piece of garage, while on IOS it at least works despite bad design choices on Android it can't even sync up to the hub unless you update the firmware first which you can only do after syncing up, better have ios device for that, second scenes don't actually work, activating one just gives an 1102 error.

2. Please add lack of internet connection and offline status of a child device as triggers for a routine.I have few aqara devices connected to the hub (door/window sensor, wall switch, motion sensor, wireless switch).

3. I tried with different wifi networks and ISP including phone hotspots, hub connects to the wifi just fine, but later on the app fails connecting to the hub(starting support cases will get you nowhere, tried that) .

4. However, after linked to google home, it only shows my Hub and door sensor, othee devices are not found in google home.Cannot pair my newly bought aqara hub.

5. Not good development! Edit update on 19 Oct : The Aqara products on both Mi-Home and Aqara ecosystem has become unbearably unresponsive and unstable.

6. respectable competitors moght be slightly more expensive but at least they work.Cannot get my aqara hub to connect at all.

7. I feel sorry to have spent so much on Aqara devices, a costly lesson to learn from.I prefer this app to Mi Home as it uses a faster server and it is easier to use.

8. Each sensor sends regularly the ambient temperature and the device's battery level.

9. Tried both china and US regions and NOTHING!!!! keeps telling me that it failed switch to wifi in app.

10. Everything works fine in the iPhone app, but the android app is broken, please fix.Recently the app has become very unresponsive.

11. I don't want to go on a month long vacation not knowing that a device's battery is low and it is going to fail while on vacation.

1. Fix Aqara Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Aqara Home: Restarting the app will resolve most errors.
2. Update the Aqara Home App. Here is how:
   1. On Android goto PlayStore » Search for "Aqara Home" » Open Aqara Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aqara Home » click "UPDATE".
3. Clear Aqara Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Aqara Home servers.
   1. On Android, goto Settings » Apps » Select "Aqara Home" » click Storage » click "Clear Cache".
4. Check Aqara Home app permissions. If any of these permissions required to use your device's features are disenabled, Aqara Home might not work.
5. Uninstall and reinstall Aqara Home. If nothing else has worked, completely uninstall Aqara Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Aqara Home not working

2. Fix Aqara Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Aqara Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Aqara Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Aqara Home may not be able to connect to the Internet when running in the background.