Contact Livongo Customer Service

Why chat with our AI Livongo Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Livongo.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Received the scale and it won't connect to the app? I live out of the city and rely on wifi possibly the problem? But if it won't connect it is rather useless.When I started using app I was super excited.

2. Would be nice to also keep track of weight fluctuations.I used the scale and app every day, trending my progress for weight loss and steps.

3. My scale and blood pressure monitor arrived [free through my insurer] and after installing the app, everything worked perfectly, connected on its own and was very simple.

4. I didn't ask for or want a weight loss program.I was really excited when I first got my devices (glucose and blood pressure monitors).

5. Until then, the only benefit from the app for me is the weight tracking from scale to app.I would like it if the app had a way to record what's in a meal and have a break down of carbs, sugars, fats, etc.

6. I love not having to keep track of my readings and then losing that paper I wrote it down on and trying to remember it later.

7. No good now.Even though my husband's scale works anywhere in the same house, my scale does not and the scales do not support more than 1 user.

8. The blood pressure monitor works great, and I'm glad I can track that.

9. It has an easy to use template and I have had to call customer service twice for clarification and both times they were very helpful and kind and thoroughly explained the answer to my question.

10. But 99% of the app is just diet culture bs that pushes the same ineffective weight loss methods (most of which are disordered eating) that make up every failed diet.

11. However, my bp monitor suddenly starting having connectivity issues such that the app no longer received my readings.

1. Fix Livongo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Livongo: Restarting the app will resolve most errors.
2. Update the Livongo App. Here is how:
   1. On Android goto PlayStore » Search for "Livongo" » Open Livongo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Livongo » click "UPDATE".
3. Clear Livongo app cache: Clearing cached data will force your app to retrieve the latest data directly from Livongo servers.
   1. On Android, goto Settings » Apps » Select "Livongo" » click Storage » click "Clear Cache".
4. Check Livongo app permissions. If any of these permissions required to use your device's features are disenabled, Livongo might not work.
5. Uninstall and reinstall Livongo. If nothing else has worked, completely uninstall Livongo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Livongo not working

2. Fix Livongo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Livongo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Livongo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Livongo may not be able to connect to the Internet when running in the background.