Contact LiveSafe Customer Service

Why should I report an Issue with LiveSafe?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LiveSafe, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. By using this application at this time, you will not be assisted for any and all emergencies or crime-reports submitted unless your local authorities have integrated with LiveSafe.

2. By downloading this application, you understand and agree to these terms: The LiveSafe application may not be linked or connected to your local police, medical, or law-enforcement authority as of yet.

3. Law enforcement agencies interested in directly receiving their local crime tips in real-time via the LiveSafe Command Dashboard are encouraged to contact LiveSafe via email at contact@livesafemobile. com or by visiting LiveSafeMobile. com.

4. Reports will not be immediately received by police or emergency authorities until LiveSafe coordinates with authorities to enable delivery of reports.

5. LiveSafe enables direct and discreet two-way communication with your company or school safety officials using text, picture, video, and audio.

6. Please check with your local authorities to see if they are integrated with LiveSafe to receive your reports.

7. DO NOT USE THIS APPLICATION TO REPORT REAL-TIME EMERGENCIES IF YOUR LOCAL POLICE ORGANIZATION IS NOT LISTED IN THE ORGANIZATIONS SCREEN IN THE APP.

8. Should an emergency arise, always dial 911.

9. Should an emergency arise, always dial 911.

10. Continued use of GPS running in the background can dramatically decrease battery life.

11. It also lets you virtually walk your friends and family home with SafeWalk.

1. It worked great until about two weeks agoIt's fine for what it is, but what I don't understand is why I log in and have a profile, but have to manually enter my information such as name, phone number, and email address every single time I want to complete a health check for school.

2. Asinine that you cannot disable the "persistent" notification, and allow for push notifications of emergent/important information at the same time.It used to work fine but now I need to close and re open the app several times in order to get it to work.

3. One thing it needs is if you have permissions, able to access the LiveSafe dashboard when your desktop is down.App randomly stopped working, I've tried deleting and reinstalling and it is still staying stuck on the loading screen when I open the app.

4. Then, when you disable the "persistent" notification (as they call it) in the settings, a warning is displayed that you won't receive push notifications and emergent information.

5. It doesn't really do much other than track your position... Overall it's better to know the local emergency number, i.e. 911, 999... If I am traveling outside my country, there are already location tools in most social applications (actually, take a picture & add the location label) for others to know my local.

6. This is the worst app! Finding your organization is not user friendly, have to put the same profile info in every time, can't save or show ok screen if app closes.

7. Despite giving it permission to use my fingerprint to authenticate, I have to fill out my password, name, email, and work affiliation every time I go to use it each day.

8. Poor design overall and needs a major update!What a wonderful tool for advertisers!! After reading the not so fine print, I would not recommend this to anyone.

9. And the way the survey is constructed graphically is not user friendly.The shuttle tracker has never worked for me in the app and it is a major inconvenience considering it is the reason I downloaded the app.

10. They are able to access our emergency procedures and send our dispatch center pictures or texts if they aren't able to call.

11. Personally, I like the LINE appridiculous that the newest update forces you to have a notification icon that brings you directly into the app, with no way to dismiss the notification.

1. Fix LiveSafe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LiveSafe: Restarting the app will resolve most errors.
2. Update the LiveSafe App. Here is how:
   1. On Android goto PlayStore » Search for "LiveSafe" » Open LiveSafe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LiveSafe » click "UPDATE".
3. Clear LiveSafe app cache: Clearing cached data will force your app to retrieve the latest data directly from LiveSafe servers.
   1. On Android, goto Settings » Apps » Select "LiveSafe" » click Storage » click "Clear Cache".
4. Check LiveSafe app permissions. If any of these permissions required to use your device's features are disenabled, LiveSafe might not work.
5. Uninstall and reinstall LiveSafe. If nothing else has worked, completely uninstall LiveSafe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LiveSafe not working

2. Fix LiveSafe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LiveSafe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LiveSafe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LiveSafe may not be able to connect to the Internet when running in the background.