Contact Cityscoot Customer Service

Why should I report an Issue with Cityscoot?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CITYSCOOT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thousands of free-floating electric scooters are waiting for you in the Cityscoot app 24/7. enjoy a ride with a breeze caressing your face... - Unlock it.

2. A helmet and hairnets are available under the saddle. - Park in an authorised location (free for our electric scooters!

3. No commitment and with our different offers, you are free to ride the way you want. Your city, your choice!

4. If you don’t have experience on a scooter, you can take part in one of our free driving initiations with a professional motorcycle instructor.

5. As a bonus, the loyalty and referral programs allow you to earn extra free minutes!

6. Just park in a public parking spot authorised for motorised two-wheelers.

7. Locate the allowed area in the city on the app.

8. This is our #1 priority: you have a fully comprehensive insurance during your trip.

9. This is where you can end your rental.

10. Join us and moving around town will always be a pleasure!

1. be aware, its a scam app! they cant solve a single issue for months (not possible to add a new credit card, not posdible to switch the account for a new phone).

2. Can you please either solve my issue or delete my account? Because I tried deleting account, it didn't work either.Terriblé (trés trés!) absolutely useless.

3. While riding a scooter is nice and I love it, the App 👎Very bad user experience, the app opens a web browser for every button in the menu, so constantly have to login whenever you want to check your payment method, your past rides, even settings or help.

4. Some work to do! Edit: After posting this review they unlocked my account, but it's now impossible to use any vehicle, they keep circling and "loading" .

5. I also sent messages and they never got back to me so poor service there too.Uploadig and document veryfing process needs work, I uploaded licence twice but no info from their side how long to wait, when it will be etc.

6. I've entered all my details & validated the active card payment but still cityscoot says I need to validate credit card.

7. Then tried to create another account and I get a payment error before I could enter my card.

8. This is the same device I made the account on... I have zero way to actually login now that I'm registered.

9. I received an email saying an unknown device was trying to login.

10. It is unclear how to stop a ride.My account has been suspended for no reason.

11. If you can get the app to work then the service is excellent but that's IF the app works.the bikes are nice.

1. Fix Cityscoot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cityscoot: Restarting the app will resolve most errors.
2. Update the Cityscoot App. Here is how:
   1. On Android goto PlayStore » Search for "Cityscoot" » Open Cityscoot » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cityscoot » click "UPDATE".
3. Clear Cityscoot app cache: Clearing cached data will force your app to retrieve the latest data directly from Cityscoot servers.
   1. On Android, goto Settings » Apps » Select "Cityscoot" » click Storage » click "Clear Cache".
4. Check Cityscoot app permissions. If any of these permissions required to use your device's features are disenabled, Cityscoot might not work.
5. Uninstall and reinstall Cityscoot. If nothing else has worked, completely uninstall Cityscoot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cityscoot not working

2. Fix Cityscoot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cityscoot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cityscoot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cityscoot may not be able to connect to the Internet when running in the background.