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    contact Pantaya - Streaming in Spanish

    Contact Pantaya Customer Service

    Published by Pantaya

    Report an issue with Pantaya.
    Send the customer service your feedback so they can fix your issue asap.



    Email Support directly

    Slower. Best for resolving account issues.



    Chat with our AppContacter AI Support

    Faster. Great for pressing issues and self assistance.

    Why should I report an Issue with Pantaya - Streaming in Spanish?

    1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
    2. Pulling issues faced by users like you is a good way to draw attention of Pantaya to your problem using the strength of crowds.
    3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
    contact Pantaya - Streaming in Spanish image 1 contact Pantaya - Streaming in Spanish image 2

    Pantaya Customer Insights

    1. Other than that, I truly recommend it!The app on tv is great, works just fine, not too many titles and genres to choose from, the app on the smartphone is as good as on the tv, the only problem is that the app pops up by itself, even when nobody is touching the phone or is charging, an example is, I was on a conference video call at my work and the pantaya app just pop up, press the button to turn it off but the only thing that did was ended the call, that's the only problem, I wish that to be fixed and see new moviesMovies play well, I'm still on the free trial.

    2. You could probably binge watch everything they have to offer within the first month if you tried as of now.I'm trying to cancel my subscription and it won't let me and on top of that it was soppose to be 1 Dollar for the first 3 months and it wasn't they charged me 5.99 from the get go and to be honest very few good movies/ series on here.

    3. Please let us cancel the subscription.No option to cancel and it keeps lagging on my phone app.

    4. Customer service keeps telling me they cancel and I keep getting charged.

    5. I wouldn't recommend this to anybody the simple fact that it won't let you cancel subscription is a huge red flag.

    6. I was also able to cancel my subscription without any issues.

    7. Dont waste your money.Horrible issues, lack of care from customer service department.

    8. Soooo upsetting!Cannot cancel the subscription.

    9. I mean whats the point of paying whole year of subscription when it doesn't even work.

    10. Once I binge watched it, I noticed a large selection in latino movies/series that I saw growing up and that I haven't been able to find anywhere else.

    11. I've been charged for a year subscription and a monthly subscription.

    Steps to Troubleshoot & Fix Pantaya Issues

    1. Fix Pantaya Not Working/Crashes/Errors/Unresponsive & Black/White screen:


    1. Restart Pantaya: Restarting the app will resolve most errors.
    2. Update the Pantaya App. Here is how:
      1. On Android goto PlayStore » Search for "Pantaya" » Open Pantaya - Streaming in Spanish » click "Update".
      2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pantaya » click "UPDATE".
    3. Clear Pantaya - Streaming in Spanish app cache: Clearing cached data will force your app to retrieve the latest data directly from Pantaya servers.
      1. On Android, goto Settings » Apps » Select "Pantaya - Streaming in Spanish" » click Storage » click "Clear Cache".
    4. Check Pantaya app permissions. If any of these permissions required to use your device's features are disenabled, Pantaya might not work.
    5. Uninstall and reinstall Pantaya. If nothing else has worked, completely uninstall Pantaya then reinstall.
    6. Restart your device. Last, restarting your device can often clear most problems causing Pantaya not working


    2. Fix Pantaya Server issues & Internet Connection


    1. Check network connection: An unstable Internet will make Pantaya be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
    2. Disable VPN: VPN can cause connection errors and lead to Pantaya not working. Make sure all VPNs are off
    3. Enable background data: When Background data is turned off, Pantaya may not be able to connect to the Internet when running in the background.

    Reported Issues

    Note: Issues displayed have already been sent to the developer and are older than 7 days.

    • Ase tiempos que no entro a la aplicación aver películas y ahora que lo quise a ser no existe ya Pantaya pero el cobro anual ya me lo icieron quise entrar a Vix aver si mi cuanta se movió para aya porque ay mensaje que Pantaya ahora es vix y no pude entrar quiero se me renvolce o que me den axeso avix

      — by fernando 1 year ago

    • Why can’t I get English subtitles for Gran Hotel?

      — by Gina 1 year ago

    • No puedo comunicarme con pantaya ni con su número de de servicio al cliente ni en su página web que mal servicio

      — by Demetrio 1 year ago

    • I am not using this subscription due to lack of time

      — by Mar Moyer 1 year ago

    • I would like to cancel my subscription because you are charged me and I can get in there anymore.Thanks.

      — by Carla Calderon 1 year ago

    • I want to cancel my subscription. However, my email is not found on your records. Please advise.

      — by Agustin Gomez 1 year ago

    • Ustedes me están cobrando un servicio que yo descontinue hace meses.

      — by Evelyn Alvarez 2 years ago

    • Can't connect

      — by ANDRES COLON 2 years ago

    • I don't use it anymore I don't have time to look at the application

      — by Mario 2 years ago

    • Not getting my email wen login in

      — by Fernando Hernandez 2 years ago

    • Por que no puedo entrar acabo de pagar y registrarme y puse me contraseña y no me deja entrar solo cobran pero no lo dejan entrar a uno supuestamente me mandaron un Gmail para restablecr mi contraseña y no más no llega nada de gamil wuaoo que bien servicio

      — by Virginia 2 years ago

    • How could I get Pattaya for one dollar for the three months

      — by Fernando Hernandez 2 years ago

    • Tengo como un mes tratando de cancelar mi nombre es margarita Contreras ustedes disen que puedo cancelar cuando uno quiera i eso no es cierto no megusta su programación icobran todo por eso quiero cancelar ya

      — by Margarita Contreras Silva 2 years ago

    • Tengo problemas para entrar por motivo del correo que es diferente

      — by Leonardo 2 years ago

    • I was watching a series called “El Barco” in my Pantaya’ app and in the middle of the 3 season it just disappeared without previous notification. After watching 2 seasons and 6th episode of the 3 season they just left me without knowing how it ends. It is so unfair and it is not an app that I am happy to recommend after being a subscriber for more than two years.
      This is something you don’t do to your costumers!!!

      — by Kathia Manriquez 2 years ago

    • No puedo ver Pantaya en mi fire stic y en mi celular

      — by Vicente Vazquez 2 years ago

    • Reactive mi cuenta, pague en Apple susbscripcion y marca error cuando hago de nuevo log in

      — by Marybel Hrider 2 years ago

    • Por favor me pueden ayudar con mi cuenta ahorita está cancelada. Pero para activarla necesito la contraseña pero no recuerdo

      — by Mary 2 years ago

    • Me suscribí a ustedes y me ofrecieron un mes gratis y 3 meses por un dólar y me acaban de cobrar de mi cuenta bancaria $49.99 esto es un fraude deseo que se me devuelva mi dinero inmediato

      — by Carmen cruz 2 years ago

    • Agarre la membresía kon la oferta en mi celular de .99 centavos x 3 meses y le dije a mi hijo k me ayudara a configurar pantaya en la televisión y automáticamente se compro x 5.99 x mes xk la televisión ya tenía el correo de mi novio espero puedan reembolsable los 5.99 d antemano gracias

      — by Ada lucero 2 years ago

    • Me están cobrando hace más de 6 meses pero no puedo encontrar mi cuenta

      — by Blanca 2 years ago

    • I had payed for a subscription through apple tv and planned to download the pantaya app to stream it but I am unable to log in because it was through apple tv. I don't know how to log in to the app without a proper account even though I had payed.

      — by Gustavo 2 years ago

    • no tengo mi contraseña hace tres meses y quiero salirme de pantalla no quiero pagar algo que no uso yo

      — by Marcial pelaez 2 years ago

    • Keep getting message to check my internet, but my internet is working fine. Netflix is good therefore Inter connection is ok.

      — by Monica Arvizu 2 years ago

    • como ago para ber pantaya en otros tv

      — by mauricio zapata guevara 2 years ago

    • Hola , revisando mi cuenta de cheques veo que ustedes llevan varios meses cobrandome doble servicio de $5.99, porfavor me regresan el dinero extra que se me biene cobrando ...gracias por su pronta solucion

      — by Carlos Amaya 2 years ago

    • Quiero que me digan porque tengo mi cuenta inactiva y me cobraron el día 14 de febrero 56 dólares de mi cuenta de banco

      — by Carmen ponsa 2 years ago

    • No puedo replasar mi contraseńa para conectarme por k no me llegan los mensajes por email me gustaría conectarme con ustedes para saver que tengo que aser mi número es 551 271 0991 gracias

      — by Jose Fuentes 2 years ago

    • Hi- this is Sandra Rodriguez and I am requesting that my account be cancelled. My number is +13109475492: thank you.

      — by Sandra Rodriguez 2 years ago

    • Quiero obtener mi suscrpcoon

      — by Juan Carlos Royacelli castillo 2 years ago

    • No puedo reproducir de mi iPad a mi televisión ,esto tiene como tres meses que me dice error al reproducir este contenido ..tratar más tarde …

      — by Alejandro López 2 years ago

    • I would like to cancel my subscription i did know that your company was charging my credit card

      — by GEOVANNA LOAIZA 2 years ago

    • I have an account with you under the same name but different e mail address I no longer use and blocked for security issues. That address is eloisaborja@redacted. The account was never used since I was not able to install on our TV. I have paid for 2 years now.
      My request is to change the email address (eloisaborja4@redacted) and password to the ones I am using now.
      If you need any other information, please let me know.

      I appreciate your attention to this matter.

      — by Marinela Borja 2 years ago

    • me dijeron me ivan a sacar 25dollar y me estan sacando 53 doares quiero cancelar por desonestos y era una oferta por el ano

      — by maria 2 years ago

    • I am having trouble logging in to my account and can't view any content.

      — by Sandra Barrera 2 years ago

    • I’ve been trying to cancel my subscription for months and you KEEP BILLING ME! Please, I’m only 17 I want to stop paying $6 a month, help.

      — by Eliza 3 years ago

    • I get an error that I contact customer service

      — by JOANNA CALDERÓN 3 years ago

    • Can you please send me an email with my cancellation Number you can reach me at 786-409-1318. Thank you..

      — by Marianela 3 years ago

    • I would like to cancel my prescription please can someone please give me a call at 786-409-1318

      — by Marianela 3 years ago

    • Hi I’m Luis Marcano I want to cancel my 7 days free and my account and please don’t charge anything from my debit card.
      This app is to slow and we can watch any movie because the movies stop every 5 minutes. My phone number 904-828-9813

      — by Luis 3 years ago

    • Completar para promocionar

      — by José Manuel Cendejas 3 years ago

    • Hace varios días que no se conecta la aplicacion en el tv

      — by Rene R Moreno 3 years ago

    • Quiero canselar

      — by Antonio 3 years ago

    • A quien concierne!! Estoy muy desepcionada y disgustada cancele este programa de Pantaya, por que Primero : decía la para probar si me gustaba me daban un mes gratisNO PASÓ!!!
      Y desde antes de el mes Julio cancele y es HOY ESTOY VUENDO ME SIGUEN COBRANDO CYANDO YA NO LO USO Y HASTA EN MI TELÉFONO NO TENGO EL APP!! NECEDITO ME DEVUELVAN MI DINERO DESDE EN JULIO HATA LA FECHA DE HOY!!!

      Espero respuesta ya q anteriormente mande un email , para dar a saber lo q estaba pasando … e tratado de llamar pero nada … espero q me contesten y me devuelvan mi dineroYA!!!

      Piedad Awad

      — by Piedad Awad 3 years ago

    • Quiero suspender el servicio de pantaya

      — by Martha Galvan 3 years ago

    • I need refund because i don’t use the app

      — by Diana Cano 3 years ago

    • por que me estan cobrando por esto si llo no tengo la a plicasion

      — by Martin gonzalez 3 years ago

    • Necesito que cancelen mi suscripción me están cobrando 5.99 mensual si no hacen algo voy a meterles una demanda por estafadores.

      — by Rosalina Burgos 3 years ago

    • No tengo acceso a la segunda temporada de la serie El Juego de las Llaves. Por favor contestar mi email. Estoy pagando por un servicio y no puedo utilizarlo.

      — by Yesenia Blanco 3 years ago

    • My volume on my pantaya is not working how can I fix that

      — by Clara Valadez 3 years ago

    • Tango mucosa problems Para iniciar sesion

      — by Persis Espinoza 3 years ago

    • I cancel my account but you still charging

      — by Omar Acosta 3 years ago

    • Please I want to cancel my account

      — by Omar Acosta 3 years ago

    • I want cancel my account

      — by Marty Escamilla 3 years ago

    • Hi I would like to cancel my subscription with Pantaya

      — by Carlos Melendez 3 years ago

    • i need a new acount im change my email and password

      — by Rosangeles Tejeda 3 years ago

    • Hello, my name is liliana Cruz, when I was making my account I accidently typed my email wrong so I want to change the email but I can't because I apparently also input my password wrong and I cannot remember it. May you please help me reset this? If you can answer this asap. Thank you.

      — by Liliana 3 years ago

    • Hi my name is Carmen V. Im having a lot of trouble logging in to my account I wasn't able to watch anything there keeps telling me to register myself which I am already registered please try to help me fix this issue or I will cancel my membership thank tou

      — by Carmen villegas 3 years ago

    • holla,que tal quiere cancelar i cuenta de pantaya..

      — by mike 3 years ago

    • Ya no quiero el servicio y quiero la devolución de mi dinero me están cobrando y yo no autorice nada

      — by Pamela ovalle 3 years ago

    • I don’t know why they change me with every month and I can’t use the app

      — by Maria Lopez 3 years ago

    • Help to cancel subscription

      — by Fabiola Pacheco 3 years ago

    • Pueden entrar y tomar el pago de la cta gracias

      — by Sergio Duran 3 years ago

    • Forget my password

      — by Yazmin Zavala 3 years ago

    • They have been charging for months when I cancelled a long time ago I want all my refund money.

      — by Perla Tovar 3 years ago

    • I need to cancel my subscription thanks

      — by israel 3 years ago

    • Last year I cancel my subscription but no today you are charging me again can you help me cancel my subscription thank you

      — by israel 3 years ago

    • I want to cancel my account I don't just got for one show now I don't watch it or have interest in it.

      — by Ana Coronado 3 years ago

    • I want to cancel my account I don't just got for one show now I dont watch it or have interest in it.

      — by Ana Coronado 3 years ago

    • por favor quiero cancelar cuenta bajo lala99c@redacted gracias por favor llamarme al 657-413-8180

      — by laura lucar 3 years ago

    • I’m agustin wife and his just lost this email can u get in touch with my by my email @ gabii052599@redacted

      — by Agustin quintanar 3 years ago

    • I forgot my email and password to my pantaya

      — by Agustin quintanar 3 years ago

    • Can connect to pantaya

      — by Bianca 3 years ago

    • Me están cobrando y nunca pude entrar no me interesa esta aplicación porque le cobran y no deja entrar así que quiero cancelar la suscripción y den un número para contactarse con ustedes

      — by Iris Carcamo 3 years ago

    • Pague dos veces mi suscripción cácele una que todavía está vigente me cobraron la segunda deseo reembolso de los dos pagos extra y cancelación de las dos cuentas si es que son dos cuentas

      — by Nancy 3 years ago

    • Solicitud de cancelación de suscripción

      — by Yadira 3 years ago

    • Estoy tratando de llamar y no logro conseguir el numero llamo a diferentes partes

      — by Lus M Hernandez 3 years ago

    • Please cancel a subscription under my name. started yesterday through PrimeTime Video Unfortunately my internet service is very unreliable and also because of geographic restrictions I won't be able to enjoy your service. Thanks.

      — by Antonio M Ramirez 3 years ago

    • Quiero cancelar la succricion me están cobrando dos vese

      — by Alex 3 years ago

    • Me están cobrando dos vese y quiero cancelar la succricion ok gracias

      — by Alex 3 years ago

    • Me gustaría resunudar e l servicio en mi 📺

      — by Lorena Acosta 3 years ago

    • Quiero cancelar Pantaya me podrían dar de baja porfavor y gracias

      — by Elizabeth nunez 3 years ago

    • Quiero cancelar la suscripción

      — by Rosaura 3 years ago

    • I need support help

      — by Carlos Rodriguez 3 years ago

    • Me están cobrando 2 veces de mi tarjeta de banco

      — by Sabino Garcia fuentes 3 years ago

    • Me están cobrando algo que no pedí y no se vale por qué yo nunca hice ningún pedido por favor necesito me reembolcen el dinero

      — by Ana Rosa Vásquez 3 years ago

    • I paid 3 dollars for the free trail and it doesnt let me watch anything

      — by Josefina Geronimo 3 years ago

    • I don’t want the service I don’t like and I want my money back I don’t like you take my money with the asking

      — by Rocio Munoz 3 years ago

    • I registed PANTAYA two weeks ago or so and I still can not log in..... when I enter my e-mail and password,,,,,it stays thinking and nothing happens .
      Me registre en PANTAYA hace dos semanas y tosavia no puedo ingresar!!!! cuando entro mi correo electronico y la contrasena,,, solo se queda pensando y verificando!!! a ver si alguien pude ayudar???

      — by John Munoz 3 years ago

    • I registed PANTAYA two weeks ago or so and I still can not log in..... when I enter my e-mail and password,,,,,it stays thinking and nothing happens .

      — by John Munoz 3 years ago

    • I paid the 1 for the 1 a month for 3 months but I think my email is not working last 4 of my card is 9639 help me please email is wyrosado@redacted

      — by Wanda Rosado 3 years ago

    • I have been charged for the past several months for something that I don't have. Please refund my account ASAP.

      — by Suzanna 3 years ago

    • My account saying it’s the wrong email.

      — by Nelson cruz 3 years ago

    • I would like to download the Pantaya app in another one of my TVs but I can’t because I don’t remember my password and when i try to reset my password you guys are not sending me the link to be able to change it.

      — by Miguel Rodriguez 3 years ago

    • No puedo ver una serie y yo pago cada mes mi subscripcion

      — by Sandra Izquierdo 3 years ago

    • I signed up for the 7 day free trial and I was immediately charged the I want a refund...

      — by Janett 3 years ago

    • I'm having trouble resetting my password the system tells me its going to send me an email but i never receive it

      — by Karene 3 years ago

    • OLVIDE MI CONTRASEÑA ESTOY TRATANDO DE RESETEAR LA CONTRASENA Y NO PUEDO

      — by MAGNOLIA AGUILAR 3 years ago

    • No puedo ver series en la tv y tengo Pantaya

      — by Alejandra martinez 3 years ago

    • I have an account billing my card for months already and I don’t even have an account so I want to see if how i can cancel it and get a refund of the money that has been charged off my card I can send proof if need any

      — by Gio Gonsalez 3 years ago

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