Published by Monkey, Inc

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Why should I report an Issue with Monkey Monkoy - Video Chat?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Monkey, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Monkey Monkoy Customer Insights

Steps to Troubleshoot & Fix Monkey Monkoy Issues

1. Fix Monkey Monkoy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Monkey Monkoy: Restarting the app will resolve most errors.
  2. Update the Monkey Monkoy App. Here is how:
    1. On Android goto PlayStore » Search for "Monkey Monkoy" » Open Monkey Monkoy - Video Chat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Monkey Monkoy » click "UPDATE".
  3. Clear Monkey Monkoy - Video Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Monkey Monkoy servers.
    1. On Android, goto Settings » Apps » Select "Monkey Monkoy - Video Chat" » click Storage » click "Clear Cache".
  4. Check Monkey Monkoy app permissions. If any of these permissions required to use your device's features are disenabled, Monkey Monkoy might not work.
  5. Uninstall and reinstall Monkey Monkoy. If nothing else has worked, completely uninstall Monkey Monkoy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Monkey Monkoy not working


2. Fix Monkey Monkoy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Monkey Monkoy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Monkey Monkoy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Monkey Monkoy may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want my account deleted immediately

    — by Obafemi Fasakin 3 years ago