Published by Life Fitness

contact Life Fitness Connect Chat with our AI-based Life Fitness Connect Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Life Fitness Connect?



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Why chat with our AI Life Fitness Connect Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Life Fitness Connect.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. And it does work around 20% of the time, which I guess is something, but for the other 80% of the time, it'll hang on the login screen or fail to connect to my treadmill, or fail to start the workout, or fail to detect that the workout is over, or fail to save the results.

2. When adding a new workout (clicking the "+" icon on the Results screen, clicking on Workout Name) the list of past workouts is in the wrong order.

3. Histogram is always messed up, combining days, or splitting them up... With no rhyme or reason! Preloaded with all of the Life Fitness branded machines at planet fitness, so it's easy to track workout.

4. What is more frustrating is that the manual adding of a workout does not work on my android phone.

5. On the iOS app, the list of workouts is in chronological order, with the newest workout at the top.

6. As a member of the military I have to train for a specific time and distance and would like to see the results of a 2 mile run without the cool down added to it.

7. Wish you could see previous workout session info when entering a new session, instead of having to go back into history to check.

8. I dropped several thousand dollars for a treadmill with the promise of a modern digital experience (specifically, syncing and programming workouts), and it's basically just an exercise in frustration.I've written the developers many times and never got a response.

9. Also where you type in the workout name it says you can choose from choices below, but there are none.

10. It would not resume the workout; seems stuck as if it crashed and not able to report or recover.

11. All I want to do is remember the weight setting for each strength machine, but the app is so complicated and confusing that this is practically impossible for me to figure out this simple task.

Steps to Troubleshoot & Fix Life Fitness Connect Issues

1. Fix Life Fitness Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Life Fitness Connect: Restarting the app will resolve most errors.
  2. Update the Life Fitness Connect App. Here is how:
    1. On Android goto PlayStore » Search for "Life Fitness Connect" » Open Life Fitness Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Life Fitness Connect » click "UPDATE".
  3. Clear Life Fitness Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Life Fitness Connect servers.
    1. On Android, goto Settings » Apps » Select "Life Fitness Connect" » click Storage » click "Clear Cache".
  4. Check Life Fitness Connect app permissions. If any of these permissions required to use your device's features are disenabled, Life Fitness Connect might not work.
  5. Uninstall and reinstall Life Fitness Connect. If nothing else has worked, completely uninstall Life Fitness Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Life Fitness Connect not working


2. Fix Life Fitness Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Life Fitness Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Life Fitness Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Life Fitness Connect may not be able to connect to the Internet when running in the background.

Reported Issues

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