Published by Levrx Technology, Inc on Jun 27, 2024

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Why should I report an Issue with CDPHP ConnectRx?

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About CDPHP ConnectRx

1. CDPHP ConnectRx, On the Go empowers you on your health care journey with innovative technology to transform your prescription management experience.

CDPHP ConnectRx Customer Insights

1. No more calls to the doctor's nurse! Highly recommended!Fantastic App! It is amazing that I can search for lower cost alternatives and search for the pharmacy with the lowest prices!!Finally, a tool to help you find medications that are covered by your plan without downloading a huge file from their website and trying to figure it out.

2. Instead, app uninstalls at the end of the setup!Great to use and accurately lists my information.I have a Very Hard time doing this!!! It will Not except my Password!!Won't let me log in with CDPHP credentials or create account with CDPHP ID.

3. The fact that you can also request the changes from your doctor directly in the app makes it a time saver too.I registered and then try to look g in.

4. I uninstalled and reinstalled...still can't get in.Unable to create an account.

5. Recommend using the website instead.Total garbage.

6. Never sends authentation code.Glitchy. Can't get it to work.

7. I can accomplish so many tasks when it comes to the medication I take with a few taps.

8. It tells me it sent a code but it never does.

9. I've tried over and over.

Steps to Troubleshoot & Fix CDPHP ConnectRx Issues

1. Fix CDPHP ConnectRx Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CDPHP ConnectRx: Restarting the app will resolve most errors.
  2. Update the CDPHP ConnectRx App. Here is how:
    1. On Android goto PlayStore » Search for "CDPHP ConnectRx" » Open CDPHP ConnectRx » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CDPHP ConnectRx » click "UPDATE".
  3. Clear CDPHP ConnectRx app cache: Clearing cached data will force your app to retrieve the latest data directly from CDPHP ConnectRx servers.
    1. On Android, goto Settings » Apps » Select "CDPHP ConnectRx" » click Storage » click "Clear Cache".
  4. Check CDPHP ConnectRx app permissions. If any of these permissions required to use your device's features are disenabled, CDPHP ConnectRx might not work.
  5. Uninstall and reinstall CDPHP ConnectRx. If nothing else has worked, completely uninstall CDPHP ConnectRx then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CDPHP ConnectRx not working


2. Fix CDPHP ConnectRx Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CDPHP ConnectRx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CDPHP ConnectRx not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CDPHP ConnectRx may not be able to connect to the Internet when running in the background.

Reported Issues